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Sonila Syla

@sonilasyla

Sales Operator at Recruit Albania Group supporting business recruitment communication and workforce information collection.

Albania

Message

At Recruit Albania Group, I communicate with businesses about recruitment and staffing needs, collect information on open positions and workforce requirements, and support communication related to foreign worker recruitment.

At Green Real Estate, I communicated with clients about property sales and rentals, presented properties, and supported property marketing and visits.

In customer support roles at English Call Center and WOCS, I assisted customers in English and Italian. At WOCS, I handled inquiries about internet services, technical issues, and billing.

I'm pursuing a Bachelor in Software Engineering at Tirana Business University, focused on software development, algorithms, databases, and web technologies.

Experience

Work history, roles, and key accomplishments

Current

Sales Operator

Current

Recruit Albania Group

Mar 2026 - Present (7 months)

Communicates with businesses regarding recruitment and staffing needs, collects information about open positions, and supports communication related to foreign worker recruitment.

Sales Communication Recruitment support Client Communication Record keeping

Real Estate Agent

Green Real Estate

Oct 2025 - Mar 2026 (5 months)

Communicated with clients regarding property sales and rentals, presented properties, and managed customer inquiries while maintaining professional client relationships.

Real Estate Sales Customer Relationship Management Property Marketing Customer Service

Call Center Agent (English)

English Call Center

Apr 2025 - Aug 2025 (4 months)

Handled customer communication and support in English, answered inquiries, and resolved issues efficiently while maintaining accurate records.

Customer Service Communication Skills Problem Solving Record keeping

Hostess

Club Lollipop

Mar 2024 - Sep 2024 (6 months)

Welcomed and greeted guests, assisted with seating and requests, and maintained a professional and welcoming atmosphere.

Customer Service Communication Skills Hospitality

Waitress

Nazar Beach

Mar 2024 - Sep 2024 (6 months)

Served food and beverages in a busy beach restaurant, took orders, and communicated professionally with local and international customers.

Customer Service Communication Skills Multitasking Pressure Management

Waitress

Xheko Imperial Luxury & Spa

Oct 2023 - Feb 2024 (4 months)

Provided high-quality table service in a luxury hotel and restaurant environment, welcomed guests, and maintained professional communication.

Customer Service Communication Skills Hygiene Standards Presentation Skills

Waitress

Lavazza

Jan 2023 - Sep 2023 (8 months)

Provided professional and friendly service to customers, took orders, served food and beverages, and maintained cleanliness and organization.

Customer Service Teamwork Fast Paced Environment

Customer Support Operator

WOCS

Sep 2022 - Mar 2023 (6 months)

Assisted Italian customers with internet services and technical issues, resolved complaints and billing inquiries, and maintained detailed records.

Customer Support Technical Support Communication Skills Multitasking

Education

Degrees, certifications, and relevant coursework

Tirana Business University

Bachelor, Software Engineering

2023 -

Pursuing a Bachelor in Software Engineering, focusing on software development, algorithms, databases, and web technologies including Java, Python, Web Development, Systems Analysis, and Information Security.