Open to opportunities

Meri Alexxis

@merialexxis

Customer-focused operations specialist who streamlines logistics, strengthens B2B relationships, and resolves issues to boost satisfaction.

Armenia

Message

What I'm looking for

I’m looking for an operations or logistics role with international B2B clients, where I can own end-to-end coordination, improve workflows, and resolve issues quickly—while working closely with internal teams to deliver excellent customer satisfaction.

I’m a customer-oriented operations specialist with 3+ years of experience supporting international clients in logistics and B2B environments. I build strong relationships, handle end-to-end communication, and keep service levels high through fast, structured issue resolution.

In my recent roles at Thermorex and DHL Express Armenia, I coordinated shipment processes, monitored shipment status, and worked with internal teams to streamline operations. I prepare documentation and invoices, support billing workflows, and resolve international shipping and customs-related issues through internal systems.

Before that, as an Operations Manager / Logistics Agent at VIP Global Logistics LLC, I managed daily logistics operations, documentation, payments, and shipment bookings while ensuring compliance with internal procedures. I also bring a service mindset from remote teaching work, where I maintained clear communication and adapted to client needs.

Experience

Work history, roles, and key accomplishments

Current

Marketing Manager / Logistics Coordinator

Current

Thermorex CJSC

Aug 2025 - Present (1 year 1 month)

Managed client communication and supported customer relationships. Coordinated shipment processes, documentation, and payment handling while monitoring shipment status and resolving operational issues.

Client Communication Customer Relationship Management Logistics Coordination Documentation Vendor coordination

B2B Sales Representative

DHL Express Armenia

May 2024 - Aug 2025 (1 year 3 months)

Managed relationships with B2B clients to support satisfaction and retention through end-to-end communication. Coordinated internally to prepare invoices and documentation and resolve international shipping and customs-related issues.

Client Communication Account Coordination Billing Support Documentation International Shipping

English Tutor

Skyeng

Apr 2022 - Nov 2024 (2 years 7 months)

Delivered one-on-one online English lessons tailored to student needs. Tracked student progress, provided structured feedback, adapted teaching methods, and maintained clear remote communication.

online tutoring Student Progress Tracking Structured Feedback English Communication

Operations Manager / Logistics Agent

VIP Global Logistics LLC

Jul 2022 - Apr 2024 (1 year 9 months)

Coordinated daily logistics operations, shipment processes, documentation, payments, and shipment bookings. Negotiated terms with partners and ensured compliance with internal procedures in a fast-paced environment.

Logistics Operations Documentation Partner Relationship Management Negotiation Operational Compliance

Marketing / Project Manager

Computex Digital Marketing Group

Jul 2019 - Jun 2020 (11 months)

Coordinated marketing projects and supported cross-functional teams. Managed back-office operations and project documentation while coordinating designers and developers to deliver work on time.

Marketing Project Coordination Cross Functional Collaboration Back Office Operations Project Documentation