Open to opportunities

Soloman Samuel

@solomansamuel

Client Services & Sales Representative at Premier Producer Group (PPG), handling 500+ daily customer interactions and maintaining a 15%+ appointment conversion rate.

Nigeria

Message

At Premier Producer Group (PPG), I serve as the first point of contact for prospective clients, handling 500+ customer interactions daily. I guide clients through the initial stages of the insurance process and schedule appointments for licensed insurance agents.

I maintain a 15%+ appointment conversion rate by answering questions, identifying client needs, and building trust. I also keep CRM records accurate to support timely follow-up and continuity of service.

Previously, I supported clients at Chicago SWAP Real Estate and Global Solar Company, answering questions about property acquisition and residential solar solutions. Across these roles, I handled inbound and outbound communications, coordinated appointments, and maintained customer records.

Experience

Work history, roles, and key accomplishments

Current

Client Services & Sales Representative

Current

Premier Producer Group

Jan 2023 - Present (3 years 9 months)

Served as the first point of contact for prospective clients, handling over 500 customer interactions daily and maintaining a 15%+ appointment conversion rate. Scheduled appointments for licensed insurance agents and maintained accurate CRM records.

Customer Service Client Relations Inbound Calls Outbound Calls Appointment Scheduling CRM Management Data Entry Communication Skills Problem Solving Remote Collaboration

Client Relations Representative

Chicago SWAP Real Estate

Jan 2022 - Jan 2023 (1 year)

Assisted homeowners and prospective clients by providing accurate information about the property acquisition process. Managed inbound and outbound communications, coordinated appointments, and maintained organized CRM documentation.

Client Relations Inbound Calls Outbound Calls Appointment Scheduling CRM Management Communication Skills Active Listening Organizational Skills

Customer Service & Sales Representative

Global Solar Company

Jan 2020 - Jan 2022 (2 years)

Assisted homeowners with inquiries regarding residential solar energy solutions through professional phone-based support. Explained products, financing options, and installation processes while maintaining accurate customer records.

Customer Service Sales Inbound Calls Product Knowledge CRM Management Communication Skills Problem Solving Follow up