Open to opportunities

Sokhna Diallo

@sokhnadiallo

Message

Dedicated customer service representative with strong communication skills.

United Kingdom

Message

What I'm looking for

I am looking for a role in a reputable company that values teamwork and offers opportunities for growth.

I am a responsible and hardworking individual with a strong work ethic and an optimistic outlook on life. My experience spans various roles in customer service, retail, and office assistance, where I have consistently gone above and beyond to ensure customer satisfaction. I pride myself on being a dedicated team player, comfortable communicating with colleagues at all levels.

Currently, I work as a Customer Service Representative at Lucky7, where I deliver professional support through live chat and email, ensuring high satisfaction levels. My bilingual abilities in French and English allow me to provide clear communication and assistance to a diverse clientele. I am eager to join a reputable company where I can further develop my skills and contribute to a positive team environment.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Lucky7

Dec 2022 - Present (2 years 6 months)

Delivered prompt and professional support to customers via live chat and email, maintaining high satisfaction levels. Provided guidance on casino products, utilizing internal tools and resources to ensure accurate and helpful responses. Offered bilingual support in both French and English, ensuring clear communication.

Customer Service Live Chat Email Support Regulatory Compliance

Bi-lingual Optical Customer Service Advisor

Lenstore

Dec 2021 - Present (3 years 6 months)

Served customers through the Lenstore website and assisted with optical queries relating to contact lenses and prescriptions. Advised customers on contact lens solutions and accessories, and managed social media sites. Completed necessary administrative tasks to a high standard.

Customer Service Optical Queries Contact Lens Prescription Social Media Management

Customer Service Advisor

Booking.com

Mar 2019 - Present (6 years 3 months)

Responsible for addressing holiday complaints and dealing with a high amount of overbookings. Handled customer or partner cancellations and modifications, and answered customer questions via phone, emails, web chat, and social media. Added customer information onto a computer system.

Customer Service Complaint Handling Cancellations Phone Support Email Support Social Media Data Entry

Sales Assistant

House of CB

Feb 2016 - Present (9 years 4 months)

Served and helped customers with products, including advising and assisting with any queries. Worked on the sales floor providing direct assistance to customers. Managed the cash register and helped customers find products in the store.

Sales Customer Service Cash Register Customer greeting

Education

Degrees, certifications, and relevant coursework

University of Westminster

BSc (Hons), Computer Science

Undertook a full-time Computer Science (Hons) course. Gained foundational knowledge and skills in various aspects of computer science.

Havering College

Access to Higher Education Diploma, Science

Completed a full-time Access to Science HE course, focusing on biology, physics, and chemistry. Prepared for higher education studies in scientific fields.