Soham Shaw

I’m a Customer Support Professional with nearly 1 year of experience at Amazon (CAP Team), delivering high-quality service in a fast-paced, target-driven environment. I handle international voice, chat, and email processes while keeping global customer satisfaction standards front and center.

I’m strong in escalation resolution and quality delivery, using empathy and structured communication to de-escalate critical situations. I track and maintain KPIs including CSAT, AHT, FCR, quality score, and compliance benchmarks to ensure consistent performance.

Beyond customer support, I’m a Content Creator for Instagram & YouTube with 27,000+ organic followers. I use persuasive communication, audience engagement, and SEO/content strategies to build reach and generate course sales through funnel optimization.

I also build data-driven products, including a Multiple Disease Prediction Web Application using Python, Streamlit, and scikit-learn. I’ve trained and validated ML models for heart disease, diabetes, and Parkinson’s, and deployed them through a user-friendly web interface.