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Soham Dutta User

@sohamduttauser

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Customer Support & Operations Analyst using CRM data to improve CSAT and operational efficiency.

India

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What I'm looking for

I’m looking for a Customer Support & Operations analytics role where I can use CRM data, BI dashboards, and process improvement to raise CSAT, strengthen compliance, and deliver fast, accurate resolutions through data-driven workflows.

I’m a detail-oriented Customer Support & Operations Analyst with hands-on experience at BetterHalf.AI and SpringWorks. I turn high-volume customer interactions into measurable improvements by keeping CRM data accurate and operational workflows compliant.

At BetterHalf.AI, I handled 80+ daily customer interactions and maintained 98%+ Salesforce and Zoho CRM data accuracy, helping avoid data-driven escalations. I performed deep-dive analysis on recurring complaints, then worked with operations teams to implement corrective measures that improved satisfaction scores.

At SpringWorks, I delivered 100% accurate document verification and background verification checks while supporting compliant operational workflows. I also built Excel trackers and Power BI dashboards for KPIs and SLAs, identified process gaps, and reduced manual data processing effort by an estimated 30%.

Experience

Work history, roles, and key accomplishments

Operations Intern

SpringWorks

Apr 2025 - Oct 2025 (6 months)

Performed comprehensive case analysis, document verification, and data validation to support accurate and compliant operational workflows. Maintained 100% accuracy in background verification checks, built Excel/Power BI KPI dashboards, and reduced manual data processing effort by an estimated 30% through process improvements.

Data Validation Background Verification Excel reporting Power BI Process Improvement Cross functional Coordination