Open to opportunities

Hithaishi P

@hithaiship

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Customer success professional skilled in data analytics and support operations.

India

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What I'm looking for

I am looking for a role that fosters growth, values customer engagement, and utilizes data-driven strategies.

I am a customer-centric professional with a strong background in customer success, support operations, and data analytics. My expertise lies in managing customer relationships and utilizing data to drive informed business decisions, ensuring high retention rates. I have a proven track record in SLA management and developing customer lifecycle strategies that enhance overall satisfaction.

During my tenure at Infosys Ltd, I excelled as a Client Operations Analyst, where I analyzed customer data using SQL and Power BI to provide actionable insights on engagement and churn rates. I created automated dashboards for KPI tracking, which significantly improved decision-making processes. My role as a Customer Success Specialist further honed my skills in managing customer queries and ensuring SLA compliance, achieving a remarkable 95% resolution rate.

In addition to my technical skills, I possess strong communication and interpersonal abilities, allowing me to effectively engage with clients and stakeholders. I am passionate about leveraging data analytics to enhance customer experiences and am eager to contribute my skills to a dynamic team.

Experience

Work history, roles, and key accomplishments

Client Operations Analyst

Infosys Ltd

Jul 2023 - Present (2 years 1 month)

Analyzed customer data using SQL and Power BI to provide insights on engagement and churn rates. Created automated dashboards for tracking KPIs, leading to improved decision-making.

SQL Power BI Data Analysis Predictive Analysis KPI Tracking

Customer Success Specialist

Infosys Ltd

Feb 2022 - Present (3 years 6 months)

Managed customer queries and ensured SLA compliance, maintaining a 95% resolution rate. Served as a primary point of contact for clients, addressing escalations and improving satisfaction.

SLA Management Customer Relationship Management Power BI Data Analysis Customer Engagement

IT Recruiter & Customer Support Specialist

Day Spring IT Solutions

Feb 2021 - Present (4 years 6 months)

Provided customer support and handled candidate queries via email, phone, and chat. Assisted candidates through the hiring process, ensuring a seamless and engaging experience.

Customer Support

Education

Degrees, certifications, and relevant coursework

JSS Academy of Technical Education

Bachelor of Engineering, Mechanical Engineering

2017 - 2020

Studied Mechanical Engineering, focusing on core principles and applications. Gained foundational knowledge in engineering disciplines relevant to technical problem-solving.

PVP Polytechnic

Diploma, Mechanical Engineering

2014 - 2017

Completed a Diploma in Mechanical Engineering, acquiring practical skills and theoretical knowledge. Prepared for further studies and entry-level roles in the engineering field.