Hithaishi P

I am a customer-centric professional with a strong background in customer success, support operations, and data analytics. My expertise lies in managing customer relationships and utilizing data to drive informed business decisions, ensuring high retention rates. I have a proven track record in SLA management and developing customer lifecycle strategies that enhance overall satisfaction.

During my tenure at Infosys Ltd, I excelled as a Client Operations Analyst, where I analyzed customer data using SQL and Power BI to provide actionable insights on engagement and churn rates. I created automated dashboards for KPI tracking, which significantly improved decision-making processes. My role as a Customer Success Specialist further honed my skills in managing customer queries and ensuring SLA compliance, achieving a remarkable 95% resolution rate.

In addition to my technical skills, I possess strong communication and interpersonal abilities, allowing me to effectively engage with clients and stakeholders. I am passionate about leveraging data analytics to enhance customer experiences and am eager to contribute my skills to a dynamic team.