Sofia Rozputnya

Conducted full audit of business and HR operations and implemented structured growth roadmap and CRM automation, reducing HR workload and improving scheduling and student performance tracking. Built end-to-end HR processes, advised founder on org structure, and created performance criteria that improved role clarity and scalability.

Partnered with founders to align people processes with business goals, upgraded performance management to a grade-based model and implemented structured 1:1s, achieving an 86% employee loyalty score and maintaining a 10% turnover rate. Led full-cycle recruitment, hiring 22 professionals to support growth.

Built employee lifecycle processes from scratch and partnered with C-level to align HR practices with scaling objectives, doubling team size through strategic talent acquisition and improving hiring workflows. Managed performance evaluations, 1:1s, and culture initiatives to sustain engagement.

Supported onboarding and talent sourcing, assisted in motivational programs and office operations, negotiated with contractors, and organized corporate events to improve employee engagement and operational efficiency.

Completed a Master of Science degree focused on marketing and commerce, covering topics in marketing strategy and commercial operations.

Completed the professional program 'HRM in Business' covering human resources management practices and people operations in business contexts.