Looking for a job

SOFIAT OLAGBEMI

@sofiatolagbemi

Customer service representative at FEZOTECH who resolved customer complaints and supported customer satisfaction and retention.

Nigeria

Message

What I'm looking for

I'm looking for a challenging position in a reputable organization where I can use my skills, contribute to team success, and grow professionally while delivering excellent results.

At FEZOTECH, I handled customer inquiries by phone, email, and chat, resolved complaints, and maintained customer records. My work contributed to improved customer satisfaction and retention.

At NEWEDGE MICROFINANCE, I followed up on overdue loan payments, negotiated repayment plans, and tracked delinquent accounts. I met and exceeded monthly collection targets while keeping accurate records.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Fezotech

Jan 2024 - Jan 2026 (2 years)

Handled customer inquiries via phone, email, and chat, resolved complaints, and maintained accurate customer records. Collaborated with team members to improve customer experience and meet service goals.

Customer Service Phone Support Email Support Live Chat Complaint Management Record keeping Data Entry Microsoft Office Multitasking

Loan Collector

Newedge Microfinance

Jan 2022 - Jan 2024 (2 years)

Contacted customers to follow up on overdue loan payments via calls and visits, negotiated repayment plans, and monitored delinquent accounts. Maintained accurate records of all collection activities.

Loan Collections Negotiation Customer Relationship Management Record keeping Reporting Problem Solving