At Newedge Finance, I assist customers with loan repayments through bank transfers, USSD, and agent channels. I reconcile Paystack and bank-statement payments and resolve “paid but not reflecting” cases within a 24-hour SLA.
I work with Finance and Tech to resolve failed transactions and double-debit disputes, reducing escalations by 25% while ensuring zero financial loss. I also maintain CRM records in line with CBN customer-protection and data-privacy guidelines.
At Fezotech Nigeria Limited, I recovered overdue payments through professional calls and WhatsApp follow-ups, consistently achieving 90% of monthly collection targets. I negotiated repayment plans and recorded collection details and payment promises in CRM.
