Open to opportunities

Sofia Sarmiento

@sofiasarmiento

Message

Bilingual customer service and web design professional focused on client success.

Colombia

Message

What I'm looking for

I seek a customer-focused role where I can combine web design and communication skills, deliver excellent service, grow professionally, and contribute to a collaborative team.

I am a bilingual (Spanish/English) customer service professional with hands-on experience in web design, branding, and customer-facing roles across service and retail environments. I have created invoices, managed website content and marketing, provided translation and interpretation, and delivered consistent, high-quality support in fast-paced settings.

I bring clear communication, active listening, and a positive attitude to every interaction, and I’m committed to continuous improvement and professional growth. My background includes restaurant service, medical interpretation, and small-business support, where I resolved issues efficiently and helped strengthen customer relationships.

Experience

Work history, roles, and key accomplishments

Current

Medical Interpreter

Current

Teleperformance

Jan 2025 - Present (1 year 1 month)

Provided English–Spanish medical interpretation and customer support, reporting call issues and applying medical terminology to improve patient communication and service accuracy.

Medical Interpretation Spanish English Translation Customer Service Call Reporting Active Listening Confidentiality

Current

Server

Current

Cheddar's Scratch Kitchen

Jan 2025 - Present (1 year 1 month)

Provided front-of-house customer service, managed opening/closing duties, and handled guest requests and concerns to maintain service standards in a high-volume restaurant.

Customer Service Cash Handling Complaint Resolution Time Management Upselling

Secretary & Web Designer

Vazquez Painting Pros

Jan 2022 - Jan 2024 (2 years)

Managed website design, content and marketing while creating all invoices and providing customer service and translation for phone calls and meetings, improving client communication and branding consistency.

Web Design Customer Service Invoicing Branding Logo Design Spanish English Translation Content Management Marketing

Education

Degrees, certifications, and relevant coursework

Chamberlain High School

High School Diploma, General Studies

Activities and societies: Server role; coursework: Marketing, client locating; managing petitions, questions and concerns.

Provided customer service in a restaurant setting and completed coursework related to marketing and customer relations while attending Chamberlain High School.