Rapheal User
@raphealuser
Dynamic hospitality professional with extensive guest relations experience.
United StatesWhat I'm looking for
I am a dynamic hospitality professional with extensive experience in guest relations and service excellence at prestigious brands such as SOHO HOUSE and TAO Group. My career has been defined by my ability to enhance dining experiences through sophisticated wine service and effective communication strategies, fostering loyalty and satisfaction among guests.
Throughout my career, I have consistently delivered exceptional guest experiences while optimizing operational efficiency. My roles have included leading teams, managing inventory, and ensuring adherence to the highest standards of hospitality. I take pride in my ability to resolve guest concerns with empathy and professionalism, cultivating lasting relationships that drive repeat business.
As I continue to grow in my career, I am eager to leverage my expertise in a challenging new role that allows me to further enhance guest experiences and contribute to a high-performing team.
Experience
Work history, roles, and key accomplishments
Lead Server
The Standard
Oct 2023 - Dec 2024 (1 year 2 months)
Consistently delivered exceptional guest experiences while contributing to efficient restaurant operations. Provided sophisticated wine pairings and service, enhancing the guest experience and facilitating accurate order communication and timely food presentation.
Server
STK
Jul 2022 - Oct 2023 (1 year 3 months)
Consistently delivered exceptional guest experiences, exceeding expectations in a fast-paced, high-volume fine dining environment. Provided sophisticated and knowledgeable wine service, expertly pairing selections to elevate the guest's culinary experience.
Server
Majordomo
Jul 2018 - Jul 2022 (4 years)
Exceeded guest expectations in a fast-paced fine dining environment, consistently delivering exceptional service. Provided sophisticated wine pairings, enhancing the culinary experience and streamlining order communication and collaborating with the kitchen for timely, impeccable food presentation.
Server
Lavo
Dec 2017 - Sep 2021 (3 years 9 months)
Exceeded guest expectations in a fast-paced fine dining environment, consistently delivering exceptional service. Provided sophisticated wine pairings, enhancing the culinary experience and streamlining order communication and collaborating with the kitchen for timely, impeccable food presentation.
Server/Barback/Expo
Soho House
Dec 2015 - Dec 2016 (1 year)
Collaborated closely with the Chef to ensure prompt and accurate food delivery, maintaining seamless service flow. Delivered exceptional dining experiences by anticipating guest needs, providing knowledgeable menu guidance, and offering personalized recommendations.
Server/Barback/Expo
Soho House
Jun 2011 - Dec 2015 (4 years 6 months)
Collaborated closely with the Chef to ensure prompt and accurate food delivery, maintaining seamless service flow. Delivered exceptional dining experiences by anticipating guest needs, providing knowledgeable menu guidance, and offering personalized recommendations.
Education
Degrees, certifications, and relevant coursework
Rapheal hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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