Sofia Janella Rico

As a Process Analyst, I gathered, analyzed, and organized complex documentation related to insurance claims, invoices, and medical records. I maintained claims management systems with high accuracy and handled sensitive client information responsibly while supporting various insurance claims.

In my role as Operations CSR II, I provided professional customer support to drivers regarding logistics inquiries. I maintained communication to ensure efficient delivery processes, assisted in tracking shipments, and coordinated with internal teams to resolve delivery issues.

As a Customer Service Representative, I handled high-volume queries, processed order replacements and refunds, and ensured customer satisfaction through timely resolutions. I maintained professionalism and efficiency in all interactions.

As an HR Recruiter Intern, I assisted in the end-to-end recruitment process for delivery riders, handling applications, document validation, and initial interviews. This role provided me with valuable experience in recruitment and HR operations.

In my role as a Compensation & Benefits Intern, I supported the HR team in administering employee salaries, government contributions, and benefits processing. I ensured accurate data management and assisted employees with related concerns.

Internship as an HR Recruiter Intern, responsible for onboarding delivery riders and managing the end-to-end recruitment process.

Activities and societies: Student-Athlete of UMAK Touch Rugby Team

Completed a Bachelor of Science with a major in Human Resource Development Management. Engaged in various academic and extracurricular activities, including being a student-athlete on the UMAK Touch Rugby Team.

Internship in Compensation & Benefits, assisting the HR team with employee salaries, government contributions, and benefits processing.