Dorothy anne Safred
@dorothyannesafred
Dedicated professional with expertise in business process analysis.
What I'm looking for
I am a committed professional with extensive experience in business process analysis and customer service. My career has been marked by my ability to manage cross-functional projects and provide superior customer service, as evidenced by my certification as a Uplifting Service Champion. I thrive in dynamic environments and have a proven track record of resolving complex issues while maintaining high standards of service.
Throughout my career, I have held various roles, including Senior Process Associate and Order Management Analyst, where I honed my skills in document control, inventory management, and staff supervision. My educational background in Business Administration, with a focus on Marketing, complements my practical experience, allowing me to contribute effectively to organizational goals and objectives.
Experience
Work history, roles, and key accomplishments
Real Estate Sales Associate
Green Circle Realty Sales, Inc
Jan 2024 - Aug 2024 (7 months)
Engaged in real estate sales, assisting clients with property acquisition and sales processes. Developed strong client relationships and managed sales pipelines effectively.
Real Estate Sales Associate
Green Circle Realty Sales, Inc
Jan 2024 - Aug 2024 (7 months)
Engaged in real estate sales, assisting clients with property acquisition and sales processes. Developed strong client relationships and managed sales pipelines effectively.
Senior Process Associate/CSR
Tata Consultancy
Jun 2023 - Oct 2023 (4 months)
Supported EDF Energy operations, handling various processes and customer service inquiries. Ensured efficient resolution of issues and maintained high service standards.
Senior Process Associate/CSR
Tata Consultancy Services
Jun 2023 - Oct 2023 (4 months)
Supported EDF Energy as a Senior Process Associate/CSR, handling customer inquiries and resolving issues. Utilized CRM systems to manage customer interactions and ensure service quality.
Project Support / Fulfillment Associate
Aria Technologies
Nov 2019 - Mar 2023 (3 years 4 months)
Provided project support and fulfillment services for Canon Business Service Centre. Managed documentation, coordinated project activities, and ensured timely delivery of services.
Project Support / Fulfillment Associate
Aria Technologies
Nov 2019 - Mar 2023 (3 years 4 months)
Provided project support and fulfillment services for Canon Business Service Centre. Managed documentation, coordinated project activities, and ensured timely delivery.
Business Process Analyst
Globe Telecom
Feb 2018 - Aug 2018 (6 months)
Analyzed business processes to identify areas for improvement and efficiency gains. Collaborated with cross-functional teams to implement solutions and optimize workflows.
Business Process Analyst
Globe Telecom
Feb 2018 - Aug 2018 (6 months)
Analyzed business processes to identify areas for improvement and efficiency gains. Collaborated with cross-functional teams to implement solutions and optimize workflows.
Order Management Analyst for Global Developing Market
Procter & Gamble
Sep 2015 - Jan 2017 (1 year 4 months)
Managed global developing market orders, ensuring accurate and timely processing. Coordinated with various departments to streamline order fulfillment.
Order Management Analyst for Global Developing Market
Procter & Gamble
Sep 2015 - Jan 2017 (1 year 4 months)
Managed global order fulfillment for developing markets, ensuring timely and accurate delivery of products. Coordinated with various departments to streamline order processing and logistics.
Office Administrator / Receptionist
East West Banking Corporation
Apr 2015 - Aug 2015 (4 months)
Served as an office administrator and receptionist, managing daily office operations and greeting clients. Handled administrative tasks and supported banking activities.
Office Administrator / Receptionist
Eastwest Banking Corporation
Apr 2015 - Aug 2015 (4 months)
Served as an Office Administrator and Receptionist, managing front desk operations and administrative tasks. Handled inquiries, maintained office supplies, and supported daily office functions.
Business Development Assistant
FARWA GENERAL TRADING
Dec 2014 - Feb 2015 (2 months)
Assisted in business development activities, including market research and client outreach. Supported the growth of trading operations.
Business Development Assistant
FARWA GENERAL TRADING
Dec 2014 - Feb 2015 (2 months)
Assisted in business development activities, including market research and client outreach. Supported the sales team in identifying new opportunities and expanding the client base.
Order Management Expert (SME)
Globe Telecom
May 2008 - Apr 2014 (5 years 11 months)
Functioned as an Order Management Expert (SME), providing specialized knowledge and support for order processing. Resolved complex order-related issues and trained junior staff.
Order Management Expert (SME)
Globe Telecom
May 2008 - Apr 2014 (5 years 11 months)
Functioned as a Subject Matter Expert in order management, resolving complex issues and training new team members. Ensured efficient order processing and customer satisfaction.
Order Management (Team Leader)
Globe Telecom
Jan 2008 - Apr 2008 (3 months)
Led a team in order management, overseeing daily operations and ensuring adherence to service level agreements. Mentored team members and optimized workflows.
Project Staff
PHILIPPINE AIRLINES (PAL)
Jan 2008 - Apr 2008 (3 months)
Provided project support for various initiatives within Philippine Airlines. Assisted in data collection, report generation, and coordination of project activities.
Project Staff
PHILIPPINE AIRLINES (PAL)
Jan 2008 - Apr 2008 (3 months)
Provided project support for various initiatives within the airline industry. Assisted in coordination and administrative tasks to ensure project success.
Order Management (Team Leader)
Globe Telecom
Jun 2007 - Jan 2008 (7 months)
Led a team of order management specialists, overseeing daily operations and ensuring efficient order processing. Mentored team members and implemented strategies to improve team performance.
Data Encoder
INNOVE COMMUNICATION
Jun 2007 - Nov 2007 (5 months)
Performed data entry tasks, ensuring accuracy and integrity of information. Managed and organized large volumes of data efficiently.
Data Encoder
INNOVE COMMUNICATION
Jun 2007 - Nov 2007 (5 months)
Performed data entry tasks, ensuring accuracy and integrity of information. Managed large volumes of data and maintained organized records.
Education
Degrees, certifications, and relevant coursework
Polytechnic University of the Philippines (PUP)
Bachelor in Business Administration, Marketing
Completed a Bachelor in Business Administration with a major in Marketing. The curriculum provided a strong foundation in business principles and marketing strategies.
Polytechnic University of the Philippines (PUP)
Bachelor in Business Administration, Marketing
Completed a Bachelor in Business Administration with a major in Marketing. The curriculum provided a strong foundation in business principles and marketing strategies.
Availability
Location
Authorized to work in
Job categories
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