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Open to opportunities

Dorothy anne Safred

@dorothyannesafred

Dedicated professional with expertise in business process analysis.

Philippines

What I'm looking for

I seek a role that offers opportunities for career advancement and allows me to leverage my skills in a supportive and dynamic environment.

I am a committed professional with extensive experience in business process analysis and customer service. My career has been marked by my ability to manage cross-functional projects and provide superior customer service, as evidenced by my certification as a Uplifting Service Champion. I thrive in dynamic environments and have a proven track record of resolving complex issues while maintaining high standards of service.

Throughout my career, I have held various roles, including Senior Process Associate and Order Management Analyst, where I honed my skills in document control, inventory management, and staff supervision. My educational background in Business Administration, with a focus on Marketing, complements my practical experience, allowing me to contribute effectively to organizational goals and objectives.

Experience

Work history, roles, and key accomplishments

TC

Senior Process Associate/CSR

Tata Consultancy

Jun 2023 - Oct 2023 (4 months)

Supported EDF Energy operations, handling various processes and customer service inquiries. Ensured efficient resolution of issues and maintained high service standards.

AT

Project Support / Fulfillment Associate

Aria Technologies

Nov 2019 - Mar 2023 (3 years 4 months)

Provided project support and fulfillment services for Canon Business Service Centre. Managed documentation, coordinated project activities, and ensured timely delivery of services.

AT

Project Support / Fulfillment Associate

Aria Technologies

Nov 2019 - Mar 2023 (3 years 4 months)

Provided project support and fulfillment services for Canon Business Service Centre. Managed documentation, coordinated project activities, and ensured timely delivery.

GT

Business Process Analyst

Globe Telecom

Feb 2018 - Aug 2018 (6 months)

Analyzed business processes to identify areas for improvement and efficiency gains. Collaborated with cross-functional teams to implement solutions and optimize workflows.

PG

Order Management Analyst for Global Developing Market

Procter & Gamble

Sep 2015 - Jan 2017 (1 year 4 months)

Managed global developing market orders, ensuring accurate and timely processing. Coordinated with various departments to streamline order fulfillment.

PG

Order Management Analyst for Global Developing Market

Procter & Gamble

Sep 2015 - Jan 2017 (1 year 4 months)

Managed global order fulfillment for developing markets, ensuring timely and accurate delivery of products. Coordinated with various departments to streamline order processing and logistics.

EC

Office Administrator / Receptionist

East West Banking Corporation

Apr 2015 - Aug 2015 (4 months)

Served as an office administrator and receptionist, managing daily office operations and greeting clients. Handled administrative tasks and supported banking activities.

EC

Office Administrator / Receptionist

Eastwest Banking Corporation

Apr 2015 - Aug 2015 (4 months)

Served as an Office Administrator and Receptionist, managing front desk operations and administrative tasks. Handled inquiries, maintained office supplies, and supported daily office functions.

FT

Business Development Assistant

FARWA GENERAL TRADING

Dec 2014 - Feb 2015 (2 months)

Assisted in business development activities, including market research and client outreach. Supported the growth of trading operations.

GT

Order Management Expert (SME)

Globe Telecom

May 2008 - Apr 2014 (5 years 11 months)

Functioned as an Order Management Expert (SME), providing specialized knowledge and support for order processing. Resolved complex order-related issues and trained junior staff.

GT

Order Management Expert (SME)

Globe Telecom

May 2008 - Apr 2014 (5 years 11 months)

Functioned as a Subject Matter Expert in order management, resolving complex issues and training new team members. Ensured efficient order processing and customer satisfaction.

P(

Project Staff

PHILIPPINE AIRLINES (PAL)

Jan 2008 - Apr 2008 (3 months)

Provided project support for various initiatives within the airline industry. Assisted in coordination and administrative tasks to ensure project success.

IC

Data Encoder

INNOVE COMMUNICATION

Jun 2007 - Nov 2007 (5 months)

Performed data entry tasks, ensuring accuracy and integrity of information. Managed and organized large volumes of data efficiently.

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines (PUP) logoP(

Polytechnic University of the Philippines (PUP)

Bachelor in Business Administration, Marketing

Completed a Bachelor in Business Administration with a major in Marketing. The curriculum provided a strong foundation in business principles and marketing strategies.

Polytechnic University of the Philippines (PUP) logoP(

Polytechnic University of the Philippines (PUP)

Bachelor in Business Administration, Marketing

Completed a Bachelor in Business Administration with a major in Marketing. The curriculum provided a strong foundation in business principles and marketing strategies.

Tech stack

Software and tools used professionally

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