John Bill Du

I am a proactive, people-oriented Process Developer with a strong background in customer service across healthcare, telecommunications, and financial industries. I thrive in fast-paced environments and adapt quickly to changing work demands while maintaining professionalism and empathy.

In my current role I handle inbound and outbound collections calls for home improvement loan accounts, process payments, set up Promise to Pay arrangements, and ensure accuracy and compliance in every transaction. I prioritize clear communication and customer-focused resolution of payment inquiries.

Previously I supported hospital, pharmacy, and telecommunications accounts, managing case-work, ticket resolution, and escalations using Salesforce, JIRA, and CRM tools. I have hands-on experience with HIPAA-compliant workflows, order and returns management, upselling techniques, and detailed case investigation.

I also bring social media management and brand-communication experience from small-business projects and served as editor-in-chief and chief layout designer during college. I am proficient with MS Office, Google Slides, Canva, and basic Photoshop, and I seek opportunities where accuracy, empathy, and continuous improvement are valued.