Clarissa May Arcilla
@clarissamayarcilla
Experienced Business Process Associate with a focus on healthcare services.
What I'm looking for
With a Bachelor of Arts in English from the Polytechnic University of the Philippines, I have cultivated a strong foundation in communication and customer service over the past five years in the outsourcing industry. My experience spans roles from Customer Service Representative at TELUS International to Claims Management Associate at Accenture, where I honed my skills in managing complex claims and ensuring compliance with regulations.
Currently, as a Supervisor Apprentice at R1 RCM Philippines, I am dedicated to training and developing new team members, leveraging my strong communication skills and leadership abilities. I am passionate about fostering a supportive environment that encourages growth and efficiency, ensuring that both corporate goals and employee development are prioritized. My recent achievement of passing the Civil Service Eligibility Examination further underscores my commitment to professional excellence.
Experience
Work history, roles, and key accomplishments
Supervisor Apprentice
R1 RCM PHILIPPINES
Aug 2022 - Present (2 years 10 months)
As a Supervisor Apprentice, I focused on training and onboarding new employees, assessing their capabilities, and delivering effective training. This role enhanced my leadership skills and understanding of organizational integration.
Claims Management Associate
Accenture Inc.
Oct 2020 - Aug 2022 (1 year 10 months)
As a Claims Management Associate, I reviewed medical documentation to make informed decisions on absence approvals in compliance with FMLA and state laws. This role required attention to detail and effective communication.
Customer Service Representative
TELUS International Philippines
Jul 2019 - Oct 2020 (1 year 3 months)
In my role as a Customer Service Representative, I honed my communication skills and built rapport with customers. I assisted callers with various inquiries, balancing compassion with adherence to company guidelines.
Student Teacher
Polytechnic University of the Philippines
Jul 2018 - Sep 2018 (2 months)
As a Student Teacher, I effectively handled students by preparing learning materials and developing grading methods based on performance. This experience enhanced my educational skills and ability to engage with students.
Education
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