Open to opportunities

Sofia Federico

@sofiafederico

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Customer-focused reservations and virtual assistant skilled in hospitality operations and digital tools.

Argentina

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What I'm looking for

I seek a role where I can support teams or entrepreneurs remotely, using digital tools to streamline operations, improve guest or customer experiences, and grow professionally.

I am a proactive hospitality professional with hands-on experience managing reservations, guest communications, and front-desk operations in Bariloche hostels.

I coordinate digital booking channels, use Cloudbeds for availability and invoicing, and manage supplier relations and stock to keep operations running smoothly.

As a trained Virtual Assistant, I bring structure and reliability to remote workflows using Trello, Slack, Notion, Asana, Zoom, and Google Workspace to support teams and entrepreneurs.

I combine empathy and attention to detail with a continuous learning mindset, aiming to improve processes and deliver outstanding guest experiences.

Experience

Work history, roles, and key accomplishments

Current

Reservations & Customer Service Assistant

Current

Hostel Periko’s & Hostel Alaska

Jan 2023 - Present (2 years 9 months)

Managed reservations and guest communications across WhatsApp, Instagram, Booking and Hostelworld, improving response consistency and handling invoicing and availability via Cloudbeds. Coordinated suppliers, volunteer schedules and administrative records to streamline operations and guest satisfaction.

Cloudbeds Invoicing Social Media Google Workspace Problem Solving

Receptionist & Administrative Support

Hostel Alaska

Jan 2023 - Dec 2024 (1 year 11 months)

Provided in-person and virtual guest support, handled inquiries and external bookings, and maintained databases and social media content to improve guest experience and operational tracking.