Open to opportunities

Laila Gambluch

@lailagambluch

Guest Relations Executive delivering empathetic, protocol-driven luxury hospitality and seamless reservation-to-departure experiences.

Argentina

Message

What I'm looking for

I’m looking for a dynamic team where I can deliver empathetic, protocol-based guest experiences, manage reservations and front-desk operations, and keep improving processes through proactive communication and problem-solving.

I’m a Guest Relations Executive focused on creating positive, customer-centered experiences through empathy, clear communication, and proactive problem-solving. In my current role at JUMEIRAH MARSA AL ARAB, I manage check-in and check-out using elite hospitality protocols while delivering personalized assistance to international guests.

Previously, as a Front Desk Receptionist at HOTEL CASEROS 248 in Córdoba, I supported guests through phone, email, and central reservations. I handled billing, invoicing, and diverse payment methods with high accuracy, while managing inventory and bookings through OTAs and direct channels.

I’ve also built operational leadership experience as a Hostel Supervisor at FLASHPACKERS HOSTEL HERVEY BAY, where I led a team of 6 across housekeeping, maintenance, and front desk. I optimized pricing and availability on booking portals to maximize occupancy, coordinated procurement and guest transportation logistics, and earlier supported high-volume retail service as a Sales Assistant at ZARA using advanced POS systems.

Experience

Work history, roles, and key accomplishments

Current

Guest Relations Executive

Current

Jumeirah Marsa Al Arab

Oct 2025 - Present (9 months)

Managed check-in and check-out processes following elite hospitality protocols and provided personalized assistance to international guests. Handled guest reservations and tailored stay arrangements from booking through departure.

Hospitality Protocols

Front Desk Receptionist

Hotel Caseros 248

Jul 2024 - Sep 2025 (1 year 2 months)

Provided customer service across phone, email, and central reservations, handling billing, invoicing, and multiple payment methods. Managed inventory and bookings through OTAs and direct channels.

Customer Service Phone Support Email Support Central Reservations Billing Invoicing Payments Booking Management OTA Management

Hostel Supervisor

Flashpackers Hostel Hervey Bay

Sep 2023 - Apr 2024 (7 months)

Led a team of 6 staff and oversaw daily hostel operations across housekeeping, maintenance, and front desk. Managed procurement, laundry, guest transportation logistics, and optimized pricing and availability on booking portals to maximize occupancy.

Team Leadership Housekeeping Oversight Maintenance Coordination Front Desk Operations Procurement Laundry Services Pricing Optimization Availability Management Occupancy Maximization Issue Resolution

Sales Assistant

Zara

Nov 2022 - Jun 2023 (7 months)

Delivered customer service in a high-volume, fast-paced retail environment and processed sales, returns, and payments using POS systems. Supported stock management and visual merchandising while maintaining brand standards.

POS systems Returns Payments Processing Stock Management Visual Merchandising

Front Desk Receptionist

Howard Johnson Piedras Moras

Apr 2021 - Oct 2022 (1 year 6 months)

Managed reservations via multiple portals, email, phone, and social media, and handled check-in/check-out with billing and fee collection. Coordinated with housekeeping, maintenance, and F&B departments and provided local concierge information for guests.

Reservations Management Check Out Billing Coordination With Housekeeping Coordination With F&B