Gaston Medina

I’m a Business Administration graduate from Universidad Austral (2026) with a strong foundation in organizational management, process coordination, financial administration, and digital marketing. I bring over 4 years of hands-on experience across operational and commercial roles in fast-paced, customer-facing environments.

In my current role as Reservations & Operations Coordinator at Willka Cabañas, I manage day-to-day operations including bookings, billing, payment processing, and revenue tracking. I coordinate scheduling and availability with Google Calendar and administer online sales channels like Booking.com and Airbnb to optimize listing performance and occupancy.

I also build customer-focused solutions—such as deploying an automated customer service chatbot integrated with Google Calendar for real-time availability checks—reducing manual workload on routine inquiries. Previously, as a Sales Agent at Almundo and a Reservations & Administrative Assistant at Coquena Apart Hotel, I handled full sales cycles, used Amadeus GDS for quotations and processing, and improved service experience through planning, problem-solving, and effective communication.