Maria Cestaro

I’m a tourism graduate with experience in reservations, sales, and customer service within the tourism and hospitality industry. I’m organized, proactive, and results-oriented, with a strong focus on delivering high-quality customer experiences.

In my Front Desk / Reception role at Rainbow Valley Lodge, I handle comprehensive guest service—from check-in and check-out to reservation management, billing, and cash management. I coordinate with transportation, excursions, housekeeping, and the kitchen to ensure a smooth experience from arrival to departure.

As a Bilingual Tourism Assistant (Part Time) at Lakos SAS, I managed travel planning and follow-up for clients in the United States and Europe. I handled air, ferry, and ground transportation ticket issuance, logistics coordination for groups of 15, and offered personalized travel advice while resolving unforeseen issues.

Earlier, as a Sales and After-Sales Agent at Nautilus SRL, I supported national and international tour package sales, issued airline tickets, created itineraries, and managed after-sales service with wholesale suppliers. I bring bilingual communication, GDS support, and strong operational coordination to every customer interaction.