Sodiq Muneef
@sodiqmuneef
I resolve customer issues and keep telecom retail operations running smoothly.
NigeriaWhat I'm looking for
At Earnest Telecom Ventures, I served as the first point of contact for customers at a busy telecom retail outlet, handling enquiries, billing issues, technical product questions, and sales support.
I've resolved complaints through active listening and calm, practical solutions, including restoring a customer's confidence after a faulty accessory issue. I used POS and CRM systems daily to process transactions and manage customer records accurately.
During the owner's absences, I ran day-to-day outlet operations, including opening and closing, cash and stock handling, and supervising one to two colleagues. I'm also completing a BSc in Computer Science and communicate fluently in English and Yoruba.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Earnest Telecom Ventures
Oct 2022 - Feb 2026 (3 years 4 months)
Served as first point of contact for customers in a busy telecom retail outlet, handling general enquiries, billing issues, technical product questions, and sales support face-to-face for over three years. Resolved customer complaints by actively listening, acknowledging concerns, and calmly presenting solutions, and was entrusted with full operational responsibility during the owner's absences.
Education
Degrees, certifications, and relevant coursework
Ladoke Akintola University of Technology
Bachelor of Science, Computer Science
Activities and societies: Team-based coursework projects
Pursuing a BSc in Computer Science with expected graduation in 2026. Completed several team-based coursework projects, contributing to collaborative problem-solving and group deliverables.
Muslim Community High School
Senior Secondary School Certificate, General Studies
2013 - 2019
Completed Senior Secondary School Certificate Examination (SSCE – WAEC) from 2013 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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