Open to opportunities

Marian Relador

@marianrelador

Message

I resolve complex iGaming player issues across live chat, email, payments, and safer gambling processes.

Philippines

Message

What I'm looking for

I'm looking for a remote, shift-based customer support role in online gaming or a similar digital environment where I can resolve complex player issues, support safer gambling practices, and collaborate with product, operations, and technical teams to improve the customer experience.

I've supported online gaming players at White Label Casinos, NetSurf Media, and TaskUs through live chat and email, resolving betting, account, payment, and technical issues in high-volume 24/7 operations. I investigate failed deposits, delayed withdrawals, verification problems, and platform bugs, then document and escalate clear findings to operations and technical teams.

With 15+ years in customer support and 10+ years in gaming and betting-adjacent environments, I bring empathetic, on-brand communication to sensitive player conversations. I'm experienced in responsible gambling procedures, VIP account support, payment reconciliation, training new associates, and remote shift-based work.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

White Label Casinos

Apr 2022 - Jul 2026 (4 years 3 months)

Provided live chat and email support for players across multiple online gaming brands, resolving complex betting and account queries. Identified potential signs of customer harm and escalated at-risk behaviors in line with responsible gambling procedures.

Live Chat Email Support Complex Queries Bug Escalation Payment Support Account Management Technical Troubleshooting

Customer Service Specialist

NetSurf Media Inc.

Nov 2019 - Apr 2022 (2 years 5 months)

Provided real-time live chat and email support to online casino players, handling withdrawal and deposit queries, technical issues, and platform navigation. Trained new hires on platform tools and communication standards.

Live Chat Email Support Casino Operations Payment Processing Technical Support Training

Customer Service Representative

TaskUs

Apr 2018 - Nov 2019 (1 year 7 months)

Supported VALVE account holders via live chat and email, resolving account access issues and technical glitches. Investigated complex technical cases and escalated with documented context to engineering teams.

Live Chat Email Support Technical Troubleshooting Technical Escalation

Payments Specialist

Everlounge Inc.

Jan 2015 - Oct 2017 (2 years 9 months)

Processed and reconciled account holder payments and incentives across multiple banking partners. Resolved payment errors and mismatches by coordinating with banking partners and internal teams.

Payment Processing Financial Accuracy Reporting

Special Accounts Officer

Paragon International Customer Care Ltd.

May 2010 - Jul 2014 (4 years 2 months)

Managed VIP account holders via chat, phone, and email, delivering premium support while adhering to platform policies. Handled sensitive account and payment issues with professionalism and discretion.

VIP Support Phone Support Email Support Relationship Management Escalation Handling