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Adaukwu Nwauzoma

@adaukwunwauzoma

Customer Service Representative at Doxia Gadgets Store, recommending relevant products while supporting customers across chat, email, and phone.

Nigeria

Message

At Doxia Gadgets Store, I handled customer questions about products, orders, and delivery through live chat, email, and phone. I also recommended relevant products and accessories when I identified upselling or cross-selling opportunities.

At Gjanth Media Concepts, I made 150–200 outbound calls daily, qualified prospects, and secured 40+ appointments per month. I also supported customers at De-Merit Hotels with reservations, guest requests, complaints, and billing.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Doxia Gadgets Store

Jul 2024 - Aug 2026 (2 years 1 month)

Handled high-volume inbound inquiries via live chat, email, and phone about product specifications, orders, and delivery. Identified upselling and cross-selling opportunities and coordinated with fulfilment teams.

Live Chat Email Support Phone Support CRM Upselling Cross Selling Order Management Ecommerce

Customer Service Representative / Appointment Setter

Gjanth Media Concepts

Mar 2022 - Jul 2024 (2 years 4 months)

Responded to customer inquiries via phone, email, and live chat, and made 150-200 outbound calls daily, securing 40+ appointments per month. Handled complaints and followed up to ensure satisfaction and retention.

Outbound Calling Appointment Setting Lead Qualification CRM Complaint Resolution Customer Retention Follow up

Customer Service Representative

De-Merit Hotels

Nov 2020 - Jan 2022 (1 year 2 months)

Provided professional guest support at the front desk and via phone and email, handling reservations, room bookings, and special requests. Resolved complaints and processed billing and payments accurately.

Frontdesk Reservations Guest Relations Complaint Resolution Billing Payment Processing Communication Skills