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Snigdha User

@snigdhauser2

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Experienced operations and HR manager driving process efficiency, cost savings and team performance.

Germany

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What I'm looking for

I seek a leadership role in operations or HR where I can drive process improvements, mentor teams, own KPIs, and deliver cost savings in a collaborative, performance-focused culture.

I am an operations and HR professional with progressive leadership experience across global logistics, contact-center and HR outsourcing environments. I have led teams of 20+ associates, managed HRIS, payroll and benefits operations, and driven process improvements that delivered measurable efficiency and cost savings.

I have a proven record of fast-track promotions, multiple recognitions, and project leadership — including launching the DHL Swap-body Supply Plan and leading an Asset Management Program that saved ~€3M annually. I focus on KPI-driven decision making, clear stakeholder communication, and mentoring talent to sustain high performance.

Experience

Work history, roles, and key accomplishments

Manager - Human Resource Outsourcing

Cogent Hub | Square Business Services | Infosync

Apr 2024 - Apr 2025 (1 year)

Managed HR operations for 3 support teams (HRIS, Payroll, Benefits) and 25+ employees, led weekly KPI-driven performance reviews, and streamlined client communications by creating a centralized response library to improve SLA compliance.

HR Operations HRIS Payroll Performance Management SLA Management Aircall Ticketing Systems Process Improvement

Manager - Relay Operations Center

Amazon Development Centre

Aug 2018 - Sep 2023 (5 years 1 month)

Led a team of 20+ associates managing international freight and asset/swap-body operations, closed critical process gaps to improve operational efficiency, and supported hiring by conducting 140+ interviews while maintaining 100% KPI adherence.

Freight Processing Asset Management Process Optimization KPIs Talent Acquisition Excel

Senior Process Executive

Cognizant Technology Solutions

Oct 2016 - Jul 2018 (1 year 9 months)

Oversaw UBS ETD fee reconciliations between exchange books and internal systems, ensured accounting alignment in GMI, and collaborated with clients to investigate and resolve trade discrepancies.

UBS GMI Accounting Entries CME