SPSneaky Pete
@sneakypete
Quality analyst and team manager driving audit readiness, productivity, and cloud migration quality.
IndiaWhat I'm looking for
I am a dedicated quality analyst and team manager with a B.Tech, extensive experience at Amazon and Teleperformance, and deep expertise in QA for cloud (GCP) services, AI/ML validation, and process audits. I have led teams up to 35 people, designed audit frameworks, and delivered measurable improvements in first-pass quality and customer satisfaction.
I specialize in process improvement, audit readiness across international markets, and building data-driven reporting and training that reduce defects and boost productivity. I am customer-focused, analytically driven, and experienced in implementing tools and methodologies (e.g., Lean/Six Sigma principles) to standardize audits and automate reporting.
Experience
Work history, roles, and key accomplishments
Senior Quality Analyst
Teleperformance
Jun 2020 - Present (5 years 5 months)
Led QA for Google Cloud migration projects, developed audit plans and scorecards, and improved post-migration customer satisfaction through process refinements and SLA adherence.
Sales Manager
Corbital Infratech
Jun 2017 - Apr 2018 (10 months)
Conducted market research, developed sales presentations and proposals, negotiated contracts, and built long-term client relationships to drive business opportunities.
ACManaged a 35-person team, conducted quality audits across chats/emails/phone, led audit readiness and internal control testing, and drove process improvements that raised first-pass quality rates.
Education
Degrees, certifications, and relevant coursework
MUMewar University
Bachelor of Technology, Engineering
2014 - 2018
Completed a Bachelor of Technology program with coursework in engineering principles and practical projects from August 2014 to May 2018.
JKBOSE, Public School Bijbehara
Higher Secondary Certificate, Higher Secondary
2012 - 2012
Completed the Higher Secondary Certificate at JKBOSE, Public School Bijbehara in May 2012.
JKBOSE, Public School Bijbehara
Secondary School Certificate, Secondary Education
2010 - 2010
Completed the Secondary School Certificate at JKBOSE, Public School Bijbehara in May 2010.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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