SN Arjun
@snarjun
Customer Success Executive with expertise in product operations and support.
What I'm looking for
I am a dedicated Customer Success Executive with a strong background in product operations and customer support. Over the past several years, I have honed my skills in client engagement, query resolution, and workflow optimization. My experience includes working with diverse teams to ensure seamless product implementation and continuous improvement, ultimately enhancing customer satisfaction and retention.
In my previous roles, I have successfully conducted product walkthroughs, assisted in converting free users to premium plans, and provided technical assistance to customers. I thrive on problem-solving and adaptability, always seeking to understand customer needs and deliver tailored solutions. My passion for adventure sports and mountaineering reflects my belief in resilience and teamwork, qualities I bring to my professional endeavors.
Experience
Work history, roles, and key accomplishments
Customer Success Executive
Greytip Software PVT LTD
Jun 2021 - Present (4 years)
Engaged clients through product walkthroughs, converting free users to premium plans and addressing queries via chat/email. Managed Jira-based tickets, optimized workflows, and collaborated with product and engineering teams to streamline resolutions.
Implementation Analyst
S N Arjun Ticktalkto
Aug 2018 - Present (6 years 10 months)
Led requirement gathering and documentation, overseeing B2B system implementation and configuration. Coordinated projects, managed stakeholder communication, and ensured quality through rigorous testing and continuous improvement.
Customer Support Representative
First Source PVT LTD
May 2015 - Present (10 years 1 month)
Identified performance issues and ensured agents met client targets, closely tracking KPIs like CSAT, NPS, and FCR. Facilitated daily operations, handled 2nd level escalations, and collaborated with the quality team to resolve process gaps.
Education
Degrees, certifications, and relevant coursework
Rabindranath Tagore University
Bachelor of Computer Applications, Computer Applications
Currently pursuing a Bachelor of Computer Applications through an online program at Rabindranath Tagore University. Gaining comprehensive knowledge in computer science fundamentals, programming, and software development.
CBSE Board
Secondary School Leaving Certificate, General Studies
Completed secondary education under the CBSE curriculum. Studied a broad range of subjects including mathematics, science, social studies, and languages, preparing for higher secondary education.
Private Board
Pre-University Course, General Studies
Completed pre-university education under a private board, focusing on foundational subjects. Prepared for entry into a bachelor's degree program.
Availability
Location
Authorized to work in
Job categories
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