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SN Arjun

@snarjun

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Customer Success Executive with expertise in product operations and support.

India

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What I'm looking for

I am looking for a role that allows me to blend my expertise in customer success with strategic thinking, where I can contribute to meaningful projects and collaborate with diverse teams.

I am a dedicated Customer Success Executive with a strong background in product operations and customer support. Over the past several years, I have honed my skills in client engagement, query resolution, and workflow optimization. My experience includes working with diverse teams to ensure seamless product implementation and continuous improvement, ultimately enhancing customer satisfaction and retention.

In my previous roles, I have successfully conducted product walkthroughs, assisted in converting free users to premium plans, and provided technical assistance to customers. I thrive on problem-solving and adaptability, always seeking to understand customer needs and deliver tailored solutions. My passion for adventure sports and mountaineering reflects my belief in resilience and teamwork, qualities I bring to my professional endeavors.

Experience

Work history, roles, and key accomplishments

Customer Success Executive

Greytip Software PVT LTD

Jun 2021 - Present (4 years)

Engaged clients through product walkthroughs, converting free users to premium plans and addressing queries via chat/email. Managed Jira-based tickets, optimized workflows, and collaborated with product and engineering teams to streamline resolutions.

Customer Success Jira Ticketing Workflow Optimization Customer Retention Upselling Technical Support

Implementation Analyst

S N Arjun Ticktalkto

Aug 2018 - Present (6 years 10 months)

Led requirement gathering and documentation, overseeing B2B system implementation and configuration. Coordinated projects, managed stakeholder communication, and ensured quality through rigorous testing and continuous improvement.

System Implementation Requirement gathering Project Coordination Stakeholder Management Quality Assurance Training Configuration Business Analysis

Customer Support Representative

First Source PVT LTD

May 2015 - Present (10 years 1 month)

Identified performance issues and ensured agents met client targets, closely tracking KPIs like CSAT, NPS, and FCR. Facilitated daily operations, handled 2nd level escalations, and collaborated with the quality team to resolve process gaps.

Customer Support Performance Monitoring KPI Tracking Coaching Escalation Management Quality Assurance Process Improvement

Education

Degrees, certifications, and relevant coursework

Rabindranath Tagore University

Bachelor of Computer Applications, Computer Applications

Currently pursuing a Bachelor of Computer Applications through an online program at Rabindranath Tagore University. Gaining comprehensive knowledge in computer science fundamentals, programming, and software development.

CBSE Board

Secondary School Leaving Certificate, General Studies

Completed secondary education under the CBSE curriculum. Studied a broad range of subjects including mathematics, science, social studies, and languages, preparing for higher secondary education.