PRERNA Shinde

I’m a Customer Success professional who drives client satisfaction by turning customer needs into clear, actionable solutions. I focus on customer-centric strategies that improve client retention while keeping communication smooth and responsive across channels.

In my roles at Predis.AI and Cummins, I’ve been responsible for on-boarding new customers by proactively answering queries and configuring events in test and live instances. I act as a trusted advisor—solving customer queries, complaints, and requests via phone, emails, live chats, and video-conferencing, and escalating to product support and development teams to ensure timely resolution.

I also strengthen the customer experience through hands-on troubleshooting and continuous improvement. I troubleshoot configuration, integration, and performance issues across cloud-based environments, manage ongoing third-party integrations, and drive iterative improvements to workflows and on-boarding processes while partnering closely with customer-facing and engineering teams.