SCSHANKAR CHETRRI
@shankarchetrri
Customer Success Specialist driving SMB SaaS adoption and high CSAT through proactive support.
IndiaWhat I'm looking for
I am a results-driven Customer Success Specialist with three years of SaaS-focused client support experience, currently supporting Adobe SMB customers. I specialize in onboarding, billing and subscription support, and resolving technical issues with empathy and ownership.
At Teleperformance I managed end-to-end support for Adobe’s SMB customers, coordinating with cross-functional teams and using tools such as JIRA and Adobe internal CRM to track, escalate and resolve cases.
I consistently delivered high-quality service, achieving 90%+ CSAT and an 86%+ case closure rate while exceeding performance KPIs in a high-volume environment.
I bring strong relationship-building, cross-functional collaboration and a problem-solving mindset, and I’m seeking to contribute to a growth-driven, customer-centric organization focused on continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Success Specialist
Teleperformance
Jul 2022 - Present (3 years 4 months)
Managed end-to-end support for Adobe SMB customers, resolving billing and technical issues and achieving 90%+ CSAT and an 86%+ case closure rate through proactive escalation and cross-functional coordination.
Education
Degrees, certifications, and relevant coursework
UMSHYRPI College
Bachelor of Arts, History
2017 - 2020
Activities and societies: Participated in Bharat Scouts and Guides (Pravesh, Pratham & Dwitiya examinations) and held 'B' Certificate in NCC; completed a Diploma in Computer Applications.
Completed a Bachelor of Arts in History from 2017 to 2020, focusing on historical studies and related coursework.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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