Slovo Magida

I am a results-oriented contact center agent with a proven track record in efficiently handling customer inquiries and resolving issues. My experience has equipped me with strong verbal and written communication skills, developed through various customer service roles. I pride myself on my ability to maintain high levels of customer satisfaction while contributing to team targets in a fast-paced environment.

At iinet, I manage high-volume customer inquiries across multiple communication channels, consistently delivering professional and timely resolutions. My analytical skills allow me to troubleshoot technical issues effectively, ensuring transparent communication with customers regarding network outages and service updates. I thrive on collaboration, working cross-functionally with technical and billing teams to resolve complex challenges and continuously seeking innovative solutions to enhance the customer experience.

Previously, as a Call Centre Representative at Easy Equities, I efficiently handled inbound customer calls, consistently exceeding performance targets through meticulous documentation and proactive problem-solving. My dedication to learning and adapting quickly has been a key factor in my career progression, and I am eager to bring my skills and experience to a new opportunity.