skhalo mathibela

Provide first-line support to merchants through inbound and outbound channels, resolving order, payment, account, and service issues. Support agents through Slack SME Swarms with real-time guidance on complex cases and product knowledge.

Engaged customers to promote products and services, supporting sales and subscription targets. Recorded daily sales performance and customer feedback accurately.

Supported daily operational activities with a focus on safety, teamwork, and adherence to procedures. Maintained operational and safety logs and reported safety issues.

Managed scheduling, coordinated meetings, and handled stakeholder queries. Supported event logistics, maintained databases, and drafted reports and communications.

Assisted with student records, academic tracking, and classroom administration. Supported teachers with preparation and provided technical support during remote learning.

Bachelor of Arts in Law with coursework in Law, Psychology, Political Studies, and Anthropology.

Completed National Senior Certificate (Matric) in 2016.