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Cristiano Ronaldo

@cristianoronaldo1

Technical Support Associate at Quantanite supporting PowerFlex EV charging, diagnosing station faults and guiding customers through troubleshooting.

South Africa

Message

At Quantanite, I support customers using PowerFlex EV charging services and technology. I diagnose charging-station faults, perform remote reboots, and guide customers through troubleshooting.

I document issues and resolutions in support systems, and escalate complex or unresolved cases to the appropriate teams. I work within service expectations and support KPIs.

At Quantanite / Spencer Technologies, I resolved hardware, software, and network issues for customers. I also assisted with software updates, patches, rollouts, and system migrations, and maintained a knowledge base.

Earlier, I provided Tier 1 technical support at Stamps.com and customer support at Betway (Osiris Trading). My experience also includes CRM records, administrative support, and customer service.

Experience

Work history, roles, and key accomplishments

Current

Senior Associate – Technical Support

Current

Quantanite

Provide technical support for PowerFlex EV charging services, diagnose and troubleshoot charging-station faults, perform station reboots, and guide customers through technical issues.

Technical Support Electric Vehicle Technology EV Diagnostics hardware troubleshooting Software Troubleshooting Network Troubleshooting Station Reboots Ticketing Systems CRM Incident resolution Escalation Management SLA Management KPI Management Customer Support

Call Center Agent

Betway (Osiris Trading)

May 2023 - Oct 2023 (5 months)

Provided customer support via phone, email, and live chat, assisted with account queries and technical issues, and maintained records using CRM tools.

Customer Support CRM Phone Support Email Support Live Chat Issue Resolution KPI Management

Supervisor

Amani Washroom

Nov 2020 - Jun 2021 (7 months)

Reported to senior management, supported daily team operations, evaluated employee performance, and motivated staff to achieve tasks.

Team Leadership Performance Evaluation Employee Motivation Operations Management

Administrator

Afrika Tikkun

Feb 2019 - Nov 2020 (1 year 9 months)

Provided administrative support, maintained records, coordinated HR documentation, and supported procurement activities.

Administrative Support Record keeping HR Documentation Procurement CRM Customer Service

Sales Assistant

Hamleys Rosebank

Aug 2017 - Dec 2018 (1 year 4 months)

Provided product information, assisted customers, and supported stock-level checks and daily store operations.

Customer Service Sales Support Stock Management

Senior Associate – Technical Support (SaaS)

Quantanite / Spencer Technologies

Oct 2023 - Present (3 years)

Resolved hardware, software, and network issues for customers, documented interactions in ticketing systems, and assisted with system migrations and updates.

SaaS Support hardware troubleshooting Software Troubleshooting Network Troubleshooting Ticketing Systems Internal Knowledge Base Maintenance System Monitoring Software updates System migration SLA Management

Tier 1 Technical Associate

Stamps.com

Provided Tier 1 technical support for product, device, and software issues, assisted with postage stamp generation and printing, and performed device troubleshooting and updates.

Tier 1 Support Device Troubleshooting Software updates Hardware updates Customer Support Documentation