Open to opportunities

Skeater Wambui

@skeaterwambui

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Detail-oriented Chat Support Agent with a medical background.

Kenya

Message

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth in a supportive environment.

I am a detail-oriented and customer-focused Chat Support Agent with a medical background and three years of experience in customer service, virtual assistance, and social media management. My proven ability to enhance response times and resolve customer inquiries efficiently has allowed me to maintain a positive brand image for the companies I work with.

Currently, I am a Virtual Assistant and Customer Support representative at Buddy Systems Limited, where I assist clients with email and chat support, handle data entry, and provide technical support. My background in clinical medicine enables me to approach problem-solving with analytical thinking, ensuring accurate issue resolution. I am fluent in English and Swahili, which helps me engage effectively with diverse customer bases in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant & Customer Support

Current

Buddy Systems Limited

Jan 2023 - Present (3 years 8 months)

As a Virtual Assistant and Customer Support agent, I assist clients with email and chat support, ensuring high-quality customer interactions. I handle data entry, scheduling, and administrative tasks while providing technical and product support to troubleshoot customer issues.

Customer Support CRM Tools Google Workspace Data Entry Technical Support Problem Solving Multitasking Communication Skills

Current

Social Media Strategist (Volunteer)

Current

Buddy Systems Limited

Oct 2022 - Present (3 years 11 months)

As a Social Media Strategist, I managed customer interactions via social media and live chat, enhancing response efficiency and improving customer satisfaction. I utilized CRM platforms to track conversations and created FAQs to streamline support operations.

Social Media Management Customer Engagement CRM Tools Problem Solving Data Tracking Content Creation Communication Skills

Clinical Officer Intern

AIC Kijabe Mission Hospital

Feb 2023 - Sep 2023 (7 months)

During my internship as a Clinical Officer, I was involved in patient clerkship, examination, and follow-up. I handled patient health information discreetly and provided patient education and community sensitization.

Patient Care Community Sensitization Problem Solving Multitasking Communication Skills