Siyanda Mbonambi

I am a sales and customer-service professional with experience designing and delivering training that improves team performance and customer outcomes.

As a Training Manager at Credico SA, I designed and implemented comprehensive sales training programmes to 43 staff and led workshops and seminars to upskill sales staff on customer engagement and retention strategies.

I served as a customer service agent for UK insurance companies at CCI, managing high volumes of inbound and outbound calls, resolving enquiries, processing claims, and maintaining up-to-date knowledge of UK insurance policies and procedures to ensure compliance.

Now at Ignition Group I provide internet services to inbound customers, develop and execute strategic sales plans, collaborate with cross-functional teams, deliver persuasive sales presentations, negotiate contracts, and drive performance improvement.