Carlos Simão
@carlossimo
IT support professional with Windows troubleshooting experience and networking knowledge across TCP/IP, DNS, and DHCP.
South AfricaWhat I'm looking for
In a remote, academic, and on-site environment, I provided first-line support for Windows-based systems, resolving hardware, software, and connectivity issues.
I assisted users with login problems, software installation, and system troubleshooting, and configured applications, user settings, and system updates. I also practiced basic networking configuration and troubleshooting using TCP/IP, DNS, and DHCP concepts.
I hold a Diploma in Information Technology Systems Development from Green Park Education Group and am studying for the Cisco CCNA 200-301 certification. I’m looking to contribute reliable technical support while developing further in IT support and networking.
Experience
Work history, roles, and key accomplishments
IT Support
Remote / Academic Environment
Jan 2023 - Dec 2024 (1 year 11 months)
Provided first-line technical support for Windows-based systems, resolving hardware, software, and connectivity issues. Assisted users with login problems, software installation, and system troubleshooting.
Data Registrar & Records Intern
National Institute of Statistics
Jan 2014 - Present (12 years 10 months)
Captured and maintained large volumes of data with high accuracy and confidentiality. Organized and managed digital and physical records to ensure data integrity.
Education
Degrees, certifications, and relevant coursework
Cisco
CCNA 200-301, Networking
Currently studying for the Cisco CCNA 200-301 certification.
Green Park Education Group
Diploma, Information Technology
2021 - 2024
Diploma in Information Technology Systems Development from Green Park Education Group in Cape Town, South Africa, from 2021 to 2024.
Liceu 379 4 de Fevereiro
High School Diploma, General Studies
2015 - 2017
High School Diploma from Liceu 379 4 de Fevereiro in Bengo, Angola, from 2015 to 2017.
Coursera
The Bits and Bytes of Computer Networking, Computer Networking
Completed The Bits and Bytes of Computer Networking course on Coursera.
Coursera
Technical Support Fundamentals, Technical Support
Completed Technical Support Fundamentals course on Coursera.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
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