@sisirchowdhury
Customer onboarding at Shopify Navidium Apps, guiding product setup and migrations while coordinating implementation through Trello and Kanban.
BangladeshAt Shopify Navidium Apps, I guide customers through product demonstrations, setup, onboarding, and migrations to Navidium. I check configuration accuracy, troubleshoot issues after implementation, and coordinate solutions with internal teams.
At BuddyBoss, I led Done-For-You implementations through setup, testing, and launch, and supported complex WordPress and mobile app issues. Earlier at VoidCoders Ltd, I led a six-member technical support team and introduced a ticket-checking process.
Work history, roles, and key accomplishments
Shopify Navidium Apps
May 2025 - Present (1 year 5 months)
Conduct product demonstrations, onboard new customers, manage migrations from competitor platforms, and provide continuous technical support. Organize client migration projects using Trello and Agile/Kanban practices, create SOPs, and use AI tools for research and documentation.
Wister Technology Private Limited
Feb 2024 - Apr 2025 (1 year 2 months)
Supported customers using FunnelKit Automation with technical issues, product adoption, email workflows, and integrations. Worked across teams to investigate issues, documented findings, and created workflow automations.
BuddyBoss
Sep 2023 - Jan 2024 (4 months)
Led Done-For-You customer implementations, guiding customers through setup, configuration, troubleshooting, testing, and launch. Reviewed complex issues for Tier-1 support and collaborated with development teams.
BuddyBoss
Sep 2021 - Aug 2023 (1 year 11 months)
Provided advanced technical support for WordPress, BuddyBoss Platform, integrations, and Mobile App issues. Investigated complex problems, reproduced issues, and communicated solutions clearly.
VoidCoders Ltd
Sep 2019 - Feb 2021 (1 year 5 months)
Led a 6-member technical support team, reviewing ticket quality and managing escalated cases. Introduced a ticket-checking process, conducted weekly one-to-ones, and mentored new team members.
VoidCoders Ltd
Aug 2018 - Sep 2019 (1 year 1 month)
Provided technical customer support for WordPress products and websites. Troubleshot themes, plugins, configuration issues, and site-related problems, communicating solutions clearly.
Degrees, certifications, and relevant coursework
Bachelor of Science, Computer Science & Engineering
Graduated with a Bachelor of Science in Computer Science & Engineering.
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