Ashraful Islam

AI

Open to opportunities

Ashraful Islam

@ashrafulislam6

Technical Customer Support Specialist bridging eCommerce/SaaS troubleshooting and PHP-Laravel engineering to resolve issues fast.

What I'm looking for

I’m looking for a remote Technical Support or Customer Success role at a SaaS/eCommerce platform where deep product knowledge and communication quality matter, and where I can diagnose issues fast, explain root causes clearly, and collaborate closely with engineering.

I’m a Customer Support Specialist with hands-on experience handling international eCommerce clients at Webinterpret, supporting eBay and Amazon sellers across 15+ global markets. I diagnose complex account, listing, and sync issues via Zendesk and internal tools, translating technical root causes into clear, client-facing resolutions, and I’ve managed 80–100+ tickets per week across billing disputes, listing failures, stock sync errors, VeRO blocks, and compliance/campaign conflicts.

Because I previously worked as a PHP-Laravel developer and WordPress developer, I naturally bridge support and engineering—understanding API behavior, backend logic, and platform integrations without needing a developer in the loop. I escalate complex technical cases with structured diagnostic summaries to reduce resolution cycles, and I continuously improve my marketplace rule knowledge (including seller account health) while keeping communication quality and customer clarity at the center of my work.

Experience

Work history, roles, and key accomplishments

WD

Current

Technical Customer Support Specialist

Current

Webinterpret - Digicon

Jan 2025 - Present (1 year 4 months)

Managed 80–100+ international support tickets per week in Zendesk, resolving eBay/Amazon listing failures, sync errors, billing disputes, and compliance/VeRO issues. Diagnosed root causes (API disconnections, orphan listings, rule conflicts), communicated clearly to non-technical clients, and escalated structured technical cases to engineering to reduce resolution back-and-forth.

Zendesk Root Cause Analysis listing management Sync Diagnostics

DL

PHP-Laravel Developer

DevsNest LLC

Jan 2023 - Jan 2024 (1 year)

Developed and maintained full-stack PHP (Laravel) web applications, working across backend logic, REST API integration, and MySQL database management. Delivered features via Agile sprints and handled client-facing bug triage by translating user issues into actionable tickets for production debugging.

PHP (Laravel)REST APIs MySQL Backend Development Agile Scrum Debugging API Integration Database Management

ES

WordPress Developer

EnvyWeb Studio

Jan 2021 - Jan 2022 (1 year)

Built and delivered 10+ business websites using WordPress and Elementor, including custom plugin configuration and theme-related work. Provided post-launch support for hosting issues, plugin conflicts, and performance problems while improving client communication and issue resolution habits.

WordPress Elementor Theme Development client support Hosting Issue Resolution HTML CSS

Education

Degrees, certifications, and relevant coursework

DU

Daffodil International University

Bachelor of Science (B.Sc.), Computer Science and Engineering

2018 - 2023

Grade: CGPA: 3.2 / 4.0

Earned a B.Sc. in Computer Science and Engineering at Daffodil International University from 2018 to 2023, graduating with a CGPA of 3.2/4.0.

Tech stack

Software and tools used professionally

Elementor

MySQL

Gmail

Vero

Laravel

Zendesk

PHP

WordPress

Root Cause

Bridge

Remote

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