BoB User
@bobuser3
Implementation Project Manager specializing in SaaS onboarding, SLA compliance, and data accuracy for global clients.
BangladeshWhat I'm looking for
I’m a results-driven Implementation Project Manager with over 4 years of specialized experience in SaaS implementation and operational management. I focus on maintaining 95% SLA compliance for technical tickets and driving successful product adoption for global clients, while keeping data accurate through disciplined workflows.
At Reapit (via Centranix), I directed end-to-end product implementation, managed the launch of 300+ client websites (Port Plus/Agent Point Migration), and reduced repeated support tickets by 20% using Confluence documentation and personalized training. I also collaborate with QA teams to execute regression testing for 100% operational accuracy, and I bring a strong training and documentation background from mentoring 750+ students and producing instructional materials.
Experience
Work history, roles, and key accomplishments
Implementation Project Manager
Reapit
Dec 2021 - Present (4 years 5 months)
Directed end-to-end SaaS product implementations, achieving 95% SLA compliance for technical tickets and global client onboarding. Launched 300+ client websites, reduced repeated support tickets by 20% through Confluence documentation and training, and partnered with QA to run regression testing for operational accuracy.
Senior Web Designer & Trainer
Digital IT Institute
Jun 2020 - Sep 2021 (1 year 3 months)
Trained and mentored 750+ students on technical workflows, troubleshooting, and WordPress development. Authored instructional video content and documentation to improve onboarding efficiency and support learner readiness.
Education
Degrees, certifications, and relevant coursework
Great Learning
Product Management, Product Management
Ongoing Product Management training/program with Great Learning.
ITTraining BD
SQA and Cyber Security, Software Quality Assurance & Cyber Security
Completed SQA and Cyber Security training with ITTraining BD in 2023.
Daffodil International University
Bachelor of Science, Computer Science & Engineering
Completed a B.Sc. in Computer Science & Engineering at Daffodil International University in 2019.
BITM / SEIP
Web Application Development, Web Application Development
Completed Web Application Development training through BITM / SEIP in 2020.
Availability
Location
BangladeshAuthorized to work in
Job categories
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