HimalayasHimalayas logo
BoB UserBU
Open to opportunities

BoB User

@bobuser3

Implementation Project Manager specializing in SaaS onboarding, SLA compliance, and data accuracy for global clients.

Bangladesh
Message

What I'm looking for

I’m looking for a role where I can own SaaS implementations end-to-end, maintain strong SLA compliance, and improve onboarding through data accuracy, documentation, and process optimization—working closely with QA and global stakeholders.

I’m a results-driven Implementation Project Manager with over 4 years of specialized experience in SaaS implementation and operational management. I focus on maintaining 95% SLA compliance for technical tickets and driving successful product adoption for global clients, while keeping data accurate through disciplined workflows.

At Reapit (via Centranix), I directed end-to-end product implementation, managed the launch of 300+ client websites (Port Plus/Agent Point Migration), and reduced repeated support tickets by 20% using Confluence documentation and personalized training. I also collaborate with QA teams to execute regression testing for 100% operational accuracy, and I bring a strong training and documentation background from mentoring 750+ students and producing instructional materials.

Experience

Work history, roles, and key accomplishments

RE
Current

Implementation Project Manager

Reapit

Dec 2021 - Present (4 years 5 months)

Directed end-to-end SaaS product implementations, achieving 95% SLA compliance for technical tickets and global client onboarding. Launched 300+ client websites, reduced repeated support tickets by 20% through Confluence documentation and training, and partnered with QA to run regression testing for operational accuracy.

Education

Degrees, certifications, and relevant coursework

Great Learning logoGL

Great Learning

Product Management, Product Management

Ongoing Product Management training/program with Great Learning.

IB

ITTraining BD

SQA and Cyber Security, Software Quality Assurance & Cyber Security

Completed SQA and Cyber Security training with ITTraining BD in 2023.

Daffodil International University logoDU

Daffodil International University

Bachelor of Science, Computer Science & Engineering

Completed a B.Sc. in Computer Science & Engineering at Daffodil International University in 2019.

BS

BITM / SEIP

Web Application Development, Web Application Development

Completed Web Application Development training through BITM / SEIP in 2020.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan