Open to opportunities

Shaikh Eamin

@shaikheamin

Message

Customer Success & SaaS operations specialist with strong technical documentation and data analysis expertise.

Bangladesh

Message

What I'm looking for

I seek roles in SaaS operations or customer success where I can improve onboarding, optimize workflows, and deliver technical documentation—preferably remote, collaborative, and impact-driven.

I am a Customer Success and SaaS Operations specialist with an electrical engineering background, over two years' experience optimizing workflows, onboarding clients, and producing technical documentation across healthcare and utility sectors. I have managed 50+ client accounts in HIPAA-compliant environments, implemented QA protocols that reduced operational costs by 15%, and improved physician review time through process automation.

I translate complex technical systems into scalable processes, having authored documentation for post-quantum encryption use cases and led IoT energy-monitoring projects that cut theft incidents by 40%. I excel at CRM administration (Salesforce, HubSpot, Zoho), data analysis (Python, Excel, Tableau), cross-functional stakeholder management, and delivering measurable improvements in efficiency and client satisfaction.

Experience

Work history, roles, and key accomplishments

Research Contributor

NSU Center for Quantum Computing

Aug 2024 - Apr 2025 (8 months)

Authored technical documentation and business briefs on post-quantum encryption for SME data security, collaborated with IBM Bangladesh on secure computing initiatives, and synthesized 50+ papers into actionable executive reports informing technology adoption.

Technical Writing Research Post Quantum Security Competitive Analysis literature review Version Control Documentation

Customer Success Specialist

Augmedix Bangladesh

Aug 2023 - Jul 2024 (11 months)

Managed real-time workflow documentation for 50+ US physician accounts, achieving 99% accuracy across 2,000+ monthly patient encounters and implementing QA protocols that reduced physician review time by ~15%. Maintained 100% HIPAA compliance and improved onboarding time by 25% through standardized templates.

& Customer Success SaaS Operations HIPAA Salesforce Technical Writing QA Processes Process Automation

Trainee Engineer

Dhaka Electric Supply Company Limited

Sep 2022 - Dec 2022 (3 months)

Supported grid operations and documentation for power distribution serving 100,000+ customers, coordinated between engineering and field teams to reduce resolution time by 20% and delivered process improvements that improved reporting efficiency by 12%.

Data Analysis Reporting Root Cause Analysis Process Improvement Power Systems

Education

Degrees, certifications, and relevant coursework

American International University Bangladesh

Bachelor of Science, Electrical and Electronic Engineering

2019 - 2023

Grade: 3.28/4.00

Activities and societies: Relevant coursework: Data Structures, Algorithm Analysis, Embedded Systems, Power Systems Management

Completed a Bachelor of Science in Electrical and Electronic Engineering with coursework in data structures, algorithm analysis, embedded systems, and power systems management.