Shaikh Eamin
@shaikheamin
Customer Success & SaaS operations specialist with strong technical documentation and data analysis expertise.
What I'm looking for
I am a Customer Success and SaaS Operations specialist with an electrical engineering background, over two years' experience optimizing workflows, onboarding clients, and producing technical documentation across healthcare and utility sectors. I have managed 50+ client accounts in HIPAA-compliant environments, implemented QA protocols that reduced operational costs by 15%, and improved physician review time through process automation.
I translate complex technical systems into scalable processes, having authored documentation for post-quantum encryption use cases and led IoT energy-monitoring projects that cut theft incidents by 40%. I excel at CRM administration (Salesforce, HubSpot, Zoho), data analysis (Python, Excel, Tableau), cross-functional stakeholder management, and delivering measurable improvements in efficiency and client satisfaction.
Experience
Work history, roles, and key accomplishments
Research Contributor
NSU Center for Quantum Computing
Aug 2024 - Apr 2025 (8 months)
Authored technical documentation and business briefs on post-quantum encryption for SME data security, collaborated with IBM Bangladesh on secure computing initiatives, and synthesized 50+ papers into actionable executive reports informing technology adoption.
Customer Success Specialist
Augmedix Bangladesh
Aug 2023 - Jul 2024 (11 months)
Managed real-time workflow documentation for 50+ US physician accounts, achieving 99% accuracy across 2,000+ monthly patient encounters and implementing QA protocols that reduced physician review time by ~15%. Maintained 100% HIPAA compliance and improved onboarding time by 25% through standardized templates.
Trainee Engineer
Dhaka Electric Supply Company Limited
Sep 2022 - Dec 2022 (3 months)
Supported grid operations and documentation for power distribution serving 100,000+ customers, coordinated between engineering and field teams to reduce resolution time by 20% and delivered process improvements that improved reporting efficiency by 12%.
Education
Degrees, certifications, and relevant coursework
American International University Bangladesh
Bachelor of Science, Electrical and Electronic Engineering
2019 - 2023
Grade: 3.28/4.00
Activities and societies: Relevant coursework: Data Structures, Algorithm Analysis, Embedded Systems, Power Systems Management
Completed a Bachelor of Science in Electrical and Electronic Engineering with coursework in data structures, algorithm analysis, embedded systems, and power systems management.
Chandpur College
Higher Secondary Certificate, Science
Grade: 5.00/5.00
Completed Higher Secondary Certificate (Science) with a GPA of 5.00/5.00.
Khulna Zilla School
Secondary School Certificate, Science
Grade: 5.00/5.00
Completed Secondary School Certificate (Science) with a GPA of 5.00/5.00.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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