Winston Francisco Perez Perez
@winstonfranciscopere
Experienced quality specialist and trainer in customer service.
Costa RicaWhat I'm looking for
With extensive experience in customer service and quality assurance, I have dedicated my career to training agents and enhancing service delivery in various telecommunications environments. My bilingual proficiency in English and Spanish allows me to effectively communicate and connect with diverse teams and clients.
Having served in the US Navy aboard the USS America, I developed strong communication and leadership skills that have been instrumental in my roles as a team leader and quality specialist. My commitment to excellence is evident in my ability to audit, classify, and train agents to elevate their performance and ensure customer satisfaction.
Experience
Work history, roles, and key accomplishments
Quality Specialist / Trainer
O'currence
Apr 2015 - Nov 2017 (2 years 7 months)
Led training and quality assurance for agents in a BPO call center, focusing on improving customer service and selecting new personnel for various accounts. Conducted audits and provided coaching to enhance agent performance.
Customer Service Agent / Team Leader
Atento
May 2012 - Feb 2014 (1 year 9 months)
Provided technical support and customer service for Motorola accounts, ensuring agents delivered high-quality service and training them to resolve customer issues effectively.
Sales Agent
G. R. SA de CV
Jan 2011 - Nov 2013 (2 years 10 months)
Sold and promoted new telephony services to customers in the US, focusing on fixed-line solutions for homes and businesses.
Personal Assistant / Bodyguard
Business Solutions
Jan 2005 - Oct 2010 (5 years 9 months)
Served as a personal assistant and bodyguard for the owner of three mental therapy clinics, managing various personal and professional tasks.
Credit and Loans Advisor
Blue Marble Lending
Jul 1998 - Oct 1999 (1 year 3 months)
Handled incoming calls from potential clients, offering credit consolidation and loan services, while providing financial advice.
Education
Degrees, certifications, and relevant coursework
PCPima West Community College
1982 -
Currently pursuing studies at Pima West Community College, focusing on various subjects to enhance educational qualifications.
HUHouston Baptist University
Associate in General Studies, General Studies
1983 - 1985
Completed an Associate degree in General Studies, focusing on a broad range of subjects to build a foundational knowledge base.
MCMiami Dade Community College
Coursework, Physical Education/Counseling
1982 - 1984
Completed coursework in Physical Education and Counseling, gaining knowledge in health and wellness as well as support strategies.
Mami Central Senior High School
High School Diploma, General Education
1979 - 1982
Achieved a high school diploma, completing the necessary coursework and requirements for graduation.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
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