Allan Josué Salas González

I'm currently supporting customers as a Financial Services Representative on the Upstart account at Bill Gosling, handling payment scheduling, bank-account verification, refunds, and online loan-management guidance.

I manage complex vehicle total-loss cases by coordinating with insurance companies, debt-consolidation firms, and settlement agencies. I also review and request critical financial documents while adhering to regulatory compliance standards.

Previously, as a Chat Advisor Tier 1 at Concentrix, I managed up to four concurrent high-volume technical support chats for iOS, macOS, iPadOS, and watchOS while maintaining high CSAT and low AHT metrics.

I'm eager to learn, apply new skills, and use creative problem-solving to improve processes. Through internal coaching certifications and QA work, I've mentored peers on call handling, survey optimization, and root-cause analysis.