Looking for a job

Siphokazi Nkomo

@siphokazinkomo

I support banking customers, manage appointments, and maintain accurate CRM records across remote and client-facing roles.

South Africa

Message

What I'm looking for

I'm seeking a remote Customer Support, Virtual Assistant, Administrative, or Appointment Setter role where I can support clients, manage accurate records and schedules, and use my banking, sales, and customer service experience.

At First National Bank, I resolve customer enquiries and complaints, cross-sell banking products, and promote digital banking and self-service channels.

I've supported new customers with onboarding, eWallet, and entry-level banking products while meeting sales targets through relationship building and community education.

At ELLWebtech, I conducted outbound calls, qualified leads, booked appointments, updated CRM records, and managed calendars across time zones. I handled objections professionally and consistently met productivity targets while working remotely.

I'm looking to bring my customer support, administrative, banking operations, and remote appointment-setting experience to a Customer Support, Virtual Assistant, Administrative, or Appointment Setter opportunity.

Experience

Work history, roles, and key accomplishments

Current

Universal Advisor

Current

First National Bank

Oct 2024 - Present (1 year 10 months)

Resolve customer enquiries and complaints professionally. Cross-sell banking products and promote digital banking channels while maintaining accurate records and compliance.

Customer Service Customer Support CRM Cross Selling Banking Operations Digital Banking Compliance

Community Advisor

First National Bank

Jan 2023 - Dec 2023 (11 months)

Onboarded new banking customers and assisted with eWallet and entry-level products. Promoted digital banking solutions and met sales targets through relationship building.

Customer Service Customer Support CRM Sales Cross Selling Banking Operations Digital Banking Customer Education

Remote Scripted Appointment Setter

ELLWebtech

Jan 2021 - Dec 2022 (1 year 11 months)

Conducted outbound calls using approved scripts, qualified leads, and booked appointments. Updated CRM records and managed calendars across time zones while handling objections professionally.

Appointment Scheduling Calendar Management CRM Phone Support Lead Qualification Objection Handling Remote Work