Luxolo boqwana
@luxoloboqwana
Remote customer support specialist delivering empathetic service across digital channels.
South AfricaWhat I'm looking for
I’m a remote customer support professional with over 3 years of experience delivering fast, accurate, and empathetic service across phone, webchat, and email channels. I currently support an international banking client (Commonwealth Bank of Australia) fully remotely, resolving account, transaction, and service queries within agreed service level standards.
I’m skilled in CRM and ticketing systems, accurate documentation, and independent time management with no direct supervision. I collaborate with fully remote, distributed teams, escalate complex issues appropriately, and keep customers informed throughout the process—staying productive in a fully digital, asynchronous, cross-timezone environment (UK/EU/AU/US hours) from South Africa.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
CBA Nutun
Jan 2023 - Present (3 years 6 months)
Provide fully remote webchat customer support for Commonwealth Bank of Australia, resolving account, transaction, and service queries while meeting service level standards. Independently manage scheduling, document outcomes in the CRM/ticketing system, and escalate complex issues to remote teams.
Customer Service Agent
RCS
Jan 2022 - Present (4 years 6 months)
Delivered frontline phone support by responding to customer enquiries, handling account queries and service requests with professionalism. Managed complaints and difficult interactions using patience and empathy while maintaining accurate customer records.
General Assistant
OMG Holdings
Jan 2019 - Present (7 years 6 months)
Coordinated tasks and shared updates with internal stakeholders using MS Outlook, Excel, and PowerPoint. Delivered accurate results under pressure and met tight deadlines while adapting to changing priorities.
Education
Degrees, certifications, and relevant coursework
Rosebank College
Higher Certificate, Logistics and Supply Chain Management
2022 -
Completed a Higher Certificate in Logistics and Supply Chain Management at Rosebank College in 2022.
North Riding Secondary
National Senior Certificate (Matric), General Education
2018 -
Completed the National Senior Certificate (Matric) at North Riding Secondary in 2018.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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