Open to opportunities

Siphesihle Mcoki

@siphesihlemcoki

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Experienced customer service and CRM specialist driving data accuracy and improved customer satisfaction.

South Africa

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What I'm looking for

I seek a role where I can apply CRM and customer service expertise, drive process improvements, collaborate cross-functionally, and grow into broader customer success or marketing responsibilities.

I am an experienced customer service advocate and CRM specialist with a strong track record in inventory management, discrepancy resolution, and maintaining accurate CRM records to improve service responsiveness. I have analyzed CRM data trends to identify recurring issues, collaborated with cross-functional teams to accelerate resolutions, and trained new team members to uphold consistent service standards.

I hold a Diploma in Marketing and practical experience in customer-facing roles and marketing internship work where I created targeted social content and analyzed campaign performance. I am dedicated to leveraging analytical insights, technical literacy, and empathetic communication to streamline processes and support organizational success.

Experience

Work history, roles, and key accomplishments

GRN Clerk & CRM Clerk

UPD (United Pharmaceutical Distributors)

Oct 2020 - May 2025 (4 years 7 months)

Processed incoming goods receipts and verified delivery documentation to maintain inventory integrity; updated CRM records and analysed CRM trends to resolve customer issues and improve service responsiveness.

Inventory Management Customer Support Cross Functional Collaboration Data Analysis

Marketing Intern

Black Wolf Youth Agency

Jan 2024 - Nov 2024 (10 months)

Created targeted social media content that increased audience engagement and analysed campaign performance data to optimise marketing strategies and improve brand visibility.

Social Media Content Campaign Analysis Digital Marketing Content Creation performance reporting

Customer Advocate

DSV

Jan 2015 - Dec 2019 (4 years 11 months)

Handled customer inquiries via chat, email, and calls while maintaining accurate CRM records; collaborated with teams to resolve complex cases and trained new hires on CRM tools to improve response and closure rates.

Customer Service Multichannel Support Case Management Training