Nokholisile Ngqase

I am a customer-focused and dedicated Customer Service Representative with over four years of experience delivering high-quality support across multiple industries. My proven ability to handle a high volume of customer inquiries and resolve issues effectively has allowed me to maintain a positive company image. I am proficient in using CRM systems and possess strong conflict resolution skills, which have been instrumental in building strong client relationships.

Currently, I work at Leroy Merlin in Johannesburg, where I manage daily customer inquiries and assist walk-in customers, averaging over 60 contacts per day. I have achieved a 95% customer satisfaction rate by promptly resolving complaints and collaborating with internal departments. Additionally, I train new hires on customer service best practices and company software systems, ensuring a consistent and high-quality customer experience.

Previously, I served as a Senior Sales Representative at Wellness Warehouse, where I contributed to a 20% increase in customer retention through proactive support. My experience spans various roles, including Customer Relationship Representative at Ab-Inbev, where I was recognized as Employee of the Month for outstanding performance. I am eager to leverage my strong communication skills and problem-solving abilities to contribute to a dynamic team.