SMSingamakha-Lukho Matshaya
@singamakhalukhomatsh
Bilingual Client Success and Operations Specialist with a focus on efficiency.
South AfricaWhat I'm looking for
I am a bilingual Client Success and Operations Specialist with a strong track record of supporting international clients and streamlining workflows. My fluency in German (C1) and English allows me to communicate effectively across diverse teams, ensuring that customer-centric solutions are delivered promptly and efficiently. I pride myself on my ability to coordinate across departments, enhancing project delivery and improving team performance through structured processes and empathetic communication.
Throughout my career, I have consistently focused on optimizing workflows and enhancing client experiences. At emerchantpay, I played a pivotal role in delivering customer-centric support while proactively identifying team members' career aspirations and developing personalized pathways for their growth. My experience as a German Language AI Evaluator at TELUS International further honed my skills in quality assurance and content assessment, contributing to improved product quality and customer support accuracy.
As the founder of TechXDigital, I am currently building a digital consulting venture aimed at helping businesses optimize their online presence. This initiative reflects my commitment to continuous learning and adaptation in the fast-paced digital landscape. I am excited about the opportunity to leverage my skills and experiences to drive success in future roles.
Experience
Work history, roles, and key accomplishments
Founder
TechXDigital
Building a digital consulting and asset-flipping venture focused on helping businesses optimize and resell websites, improve SEO, and establish a strong online presence. Currently designing internal systems, developing a service portfolio, testing revenue models, and conducting early-stage market research.
German Language AI Evaluator
TELUS International
Apr 2024 - Jan 2025 (9 months)
Reviewed and assessed German-language content for machine learning models, improving product quality and customer support accuracy. Participated in internal QA projects, providing linguistic expertise and reporting technical flaws.
Customer Success Manager
emerchantpay
Aug 2023 - Mar 2024 (7 months)
Delivered prompt, customer-centric support, collaborating with cross-functional departments to ensure accurate information and high satisfaction. Proactively identified team members' career aspirations and developed personalized career pathways using internal training systems.
German Product Specialist
Webhelp
Feb 2022 - Jul 2023 (1 year 5 months)
Acted as the liaison between German-speaking customers and internal teams, delivering prompt issue resolution and clear communication. Launched a peer-to-peer training initiative to support internal staff transitioning into German-language roles.
Education
Degrees, certifications, and relevant coursework
ISInternational University of Applied Sciences
B.Sc. Wirtschaftsinformatik, Business Informatics
2024 -
Currently completing a Bachelor’s in Business Informatics, with a strong focus on software engineering, IT systems, and digital business processes.
HYHyperionDev
Software Engineering Bootcamp, Software Engineering
Completed an intensive 3-month program covering Python, OOP, data structures, software development principles, and project-based learning.
Deutsch Internationale Schule Kapstadt
Deutsches Sprachdiplom II, German Language
Completed the Deutsches Sprachdiplom II, demonstrating advanced proficiency in the German language.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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