Open to opportunities

Simonay Plaatjies

@simonayplaatjies

Message

I improve client retention through operational strategy, analytics, and scalable customer success workflows.

South Africa

Message

What I'm looking for

I'm looking for a customer success or operations role where I can improve client retention, build scalable workflows, use data to strengthen service delivery, and partner cross-functionally on meaningful process improvements.

I've led high-volume customer support operations at Vodacom SA / CCI South Africa, improving service delivery through operational account frameworks, performance analysis, and SLA-focused workflows.

I partner with technical support, quality assurance, and product teams to turn recurring customer pain points into practical process improvements. I've also built playbooks, SOPs, and onboarding guides from scratch to standardize quality across teams.

As an independent online English tutor and educational consultant on Preply, I manage international client relationships through personalized goals, structured progress tracking, and tailored learning plans. I create reusable digital assets and curriculum playbooks that scale teaching impact.

I'm focused on client retention, change management, technology adoption, and using data to help teams deliver stronger customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Online English Tutor & Educational Consultant

Current

Preply

Mar 2023 - Present (3 years 6 months)

Manages a portfolio of international clients, maintaining high retention through personalized goal-setting and progress tracking. Conducts discovery assessments and designs tailored learning plans with measurable KPIs.

Assessments KPI Tracking Curriculum Development Digital Tools Adult Learning technology adoption