Simran Soni
@simransoni
Customer service associate with strong problem-solving and communication skills.
What I'm looking for
My name is Simran Soni, and I am a dedicated customer service associate with extensive experience in voice processes. I have worked with reputable organizations such as Amazon and Medlife International, where I honed my skills in customer support, conflict resolution, and sales. My ability to engage customers positively and resolve their issues efficiently has been a key factor in my success in these roles.
Throughout my career, I have demonstrated a strong commitment to enhancing customer satisfaction by providing accurate information and tailored solutions. My proficiency in managing customer relationships and maintaining detailed records has allowed me to contribute significantly to the teams I have been part of. I am passionate about leveraging my skills to create a positive impact in any organization I join.
Experience
Work history, roles, and key accomplishments
Customer Services Associate
Medlife International Pvt Ltd
Nov 2022 - May 2024 (1 year 6 months)
As a Customer Services Associate, I was responsible for convincing customers for lab tests, managing online bookings, and resolving issues related to medicine orders. I maintained customer relationships and emphasized product features to address customer needs.
Senior Customer Support Associate
Amazon Development Center
Oct 2020 - Sep 2022 (1 year 11 months)
In my role as a Senior Customer Support Associate, I handled customer inquiries and complaints, provided product information, and ensured customer satisfaction through effective communication and problem-solving.
Education
Degrees, certifications, and relevant coursework
U Can Fly Academy
Aviation Course, Aviation
2017 - 2018
Completed an aviation course focused on hospitality, enhancing skills relevant to customer service in the aviation industry.
Dr. C.V. Raman University
Bachelor of Commerce, Commerce
2015 - 2017
Holi Kingdom English Medium School
12th Grade, Commerce
2012 - 2014
Completed 12th grade under the CBSE Board with a focus on Commerce, laying the foundation for further studies in business.
Shri Ramkrishna Public School
10th Grade, General Education
2008 - 2012
Completed 10th grade under the CGBSE Board, acquiring essential academic skills and knowledge.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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