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Simran Saini

@simransaini1

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Customer Success Manager with expertise in client retention strategies.

India

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What I'm looking for

I am looking for a strategic role that allows me to leverage my customer success expertise while fostering strong client relationships and driving impactful software implementations.

I am a Customer Success & Retention Manager with over 4 years of experience in managing high-value clients and leading support teams. My journey has been marked by a proven ability to enhance customer retention and build deep client relationships, which I consider essential for driving business success.

At SuperProcure, I own the end-to-end success of over 180 paid customers across India. I lead a team of 8 support specialists, ensuring a seamless customer experience and effective query resolution. My role involves implementing integration projects and conducting onboarding sessions, which have significantly improved our client onboarding journey, reducing time-to-go-live by 20%.

I am passionate about cross-functional collaboration and have worked closely with product, QA, and tech teams to address escalations and change requests promptly. My commitment to customer satisfaction has contributed to notable improvements in CSAT and retention rates, minimizing churn across strategic accounts.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

SuperProcure

Jun 2021 - Present (4 years)

Owned end-to-end success and retention of over 180 paid customers across India, leading a team of 8 support specialists to ensure seamless customer experience. Implemented a full-scale integration project with a key enterprise client, from requirement gathering to testing and deployment.

Customer Retention Team Leadership Cross Functional Collaboration Freshdesk Slack

Market Research Intern

MDRA

Jun 2020 - Present (5 years)

Conducted secondary research and cold-called B2B leads for data collection and survey participation. Created performance dashboards and charts for reporting insights.

Market Research Data Collection Business Analysis performance reporting Microsoft Excel

Social Media Intern

So Delhi

Feb 2018 - Present (7 years 4 months)

Promoted college engagement campaigns and helped increase footfall through social outreach. Assisted in content creation and community management.

Social Media Marketing Content Promotion Event Promotion Community Engagement Outreach

Education

Degrees, certifications, and relevant coursework

JIMS, Rohini

Post Graduate Diploma in Marketing (PGDM), Marketing

Completed a Post Graduate Diploma in Marketing, gaining expertise in various marketing strategies and business principles. Developed strong analytical and problem-solving skills applicable to real-world business scenarios.

Gargi College, Delhi University

B.A. (Hons.) Business Economics, Business Economics

Studied Business Economics, focusing on economic theories and their application in business contexts. Developed a strong foundation in economic analysis, quantitative methods, and business decision-making.