Simran Holani

I’m a Customer Support Representative seeking an opportunity in the field of E Commerce, where I can utilise my skills and experience to contribute to the growth and success of the organisation. I’m known for high level of accuracy, task management, and a customer focused leader approach.

At Hexaware Technologies Pvt Ltd, I handle both international and domestic process work as part of customer support, consistently fulfilling monthly targets and achieving results in 95%. I manage and resolve customer’s inquires and concerns through phone, ensuring high level of customer satisfaction and retention.

I also support line of business requirements by working across different processes to deliver the best efficiency. As an SME and Quality Analysts, I handle assigned escalations, align tasks with management, and work in multiple verticals based on business needs—while maintaining the quality and reliability customers expect.