Open to opportunities

simran gandhi

@simrangandhi

Message

Customer success and operations leader driving onboarding, retention, and process improvement.

India

Message

What I'm looking for

I seek a role where I can lead customer success or operations initiatives, drive process improvements, support cross-functional teams, and contribute to scalable growth in a collaborative, data-driven environment.

I am a customer success and operations professional with hands-on experience managing end-to-end project lifecycles, stakeholder engagement, and process optimization across India, Australia, and the USA. I focus on driving onboarding, retention, and cross-functional alignment to deliver measurable program impact.

My background includes designing and executing account and operational strategies, leading compliance and policy rollouts, and supporting international expansion initiatives. I have a track record of improving collection efficiency, achieving regulatory compliance, and enabling scalable delivery of training and services.

I apply data-driven insights and collaborative communication to resolve escalations, identify expansion opportunities, and support leadership with clear reporting and investor materials. I thrive in roles that require building strong client relationships and streamlining workflows to enhance customer experience and business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Relationship Manager

Current

CloudWizard Consulting

May 2025 - Present (7 months)

Owned full customer lifecycle for AWS and Snowflake academic programs, driving adoption and retention while resolving escalations and improving CSAT through streamlined delivery processes.

& Customer Success Stakeholder Management Onboarding Program Delivery Escalation Management AWS Snowflake Process Optimization

Operations Analyst

MayMaan Research Inc.

Sep 2023 - Feb 2025 (1 year 5 months)

Led planning and execution of internal policies to achieve regulatory compliance within six months and managed cross-functional projects enabling international expansion into the Netherlands and France.

Project Management Policy Development Compliance International Expansion Reporting Data Consolidation

Account Manager

Nasscom

Jan 2021 - Jan 2022 (1 year)

Managed key accounts end-to-end to drive onboarding, retention, and revenue growth while coordinating cross-functional teams to streamline operations and improve client experience.

Account Management Onboarding Client Relations Cross Functional Collaboration Strategy Stakeholder Management Process Improvement Revenue Growth

Account Manager - ANZ

Panthera Finance

Feb 2019 - Jul 2019 (5 months)

Managed overdue account portfolio for ANZ Bank, implementing repayment strategies and dispute resolution that increased collection efficiency by 30% over six months.

Collections Account Management Debt Recovery Dispute Resolution Data Analysis Customer Relations Regulatory Compliance Negotiation

Education

Degrees, certifications, and relevant coursework

Clark University

Master of Science, Information Technology Project Management

2022 - 2023

Master of Science in IT Project Management with coursework in Agile Software Methodologies, Risk Quality & Change, IT Strategy & Leadership, and Program Management.